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Conversational Automation
"Automate processes
across the organization -
Customer Service,
IT helpdesk,
HR & eCommerce."
REQUEST A DEMO
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"Create outstanding
user experiences and
guarantee automated
24/7 service.
"
Conversational Automation
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"Lower costs,
increase customer
satisfaction and generate
upsell revenue."
REQUEST A DEMO
Conversational Automation

Build what you really want

“Conversational AI across the organization –
service, operations, marketing, sales and HR”

Selected Cognigy.AI customers

Automate customer interactions without constraints

Cognigy.AI – The Conversational Automation Platform

Automate customer and employee services through Conversational AI

GRAPHICAL CONVERSATION EDITOR
Create advanced conversational solutions with our powerful, easy-to-use editor

ADVANCED AI-BASED UNDERSTANDING
Spark the conversation with powerful, integrated NLU

OMNI-CHANNEL INTEGRATION EXPERIENCE
Deploy your Bots on any conversational channel within seconds

CONTACT MANAGEMENT
Manage Contact Profiles for 1:1 personalized interactions

cognigy-the-conversational-ai-platform

AGENT LIVE CHAT

AI support from Bot to Agent via Agent Handover directly in Cognigy.AI
Transfer from Bot to Agent and bring AI insights to your live chat

THIRD-PARTY SERVICES
Integrate out-of-the-box with CRMs, ERPs, eCommerce and other backend systems

CUSTOMIZATION WITHOUT CONSTRAINTS
Cognigy.AI gives developers full control in code and configuration

ENTERPRISE-LEVEL
OPERATIONS

Integrate Conversational AI into your enterprise infrastructure

INSIGHTFUL ANALYTICS
Learn from what your customers are saying

Conversational Automation Platform

End-to-end Conversational Process Automation

From simple FAQs to end-to-end Transactional Automation

Increase conversion by handling full transactions inside your bot

Conversational Solutions – the key performance driver
within your line of business

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Customer Service & Support

Connect with your customers at the right time. Offer your customers the right personalized content and respond to every inquiry 24/7 with “always-on” support.

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 IT Service Digital Transformation

From Robotic Process Automation to Intelligent Process Automation. Make use of Cognitive Automation and orchestrate business processes by eliminating repetitive and routine tasks.

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Customer Experience E-Commerce

Create automated conversational commerce experiences.
Stay in conversation with buyers across the entire
customer journey.

personalized-interactions

Human Resources

Automate the HR helpdesk, provide faster onboarding and be a leader in fully-automated recruiting processes and improved applicant experience.

COGNIGY BRINGS CONSISTENCY, AVAILABILITY AND EFFICIENCY TO CUSTOMER SERVICE

Interested in getting more inspiration?

Avaya KI & Cloud Info-Tag – 15.01.2020

Wallisellen, Switzerland

Digital Marketing Day – 23.01.2020

Koblenz, Germany

Release Webinar Cognigy.AI 3.5 – 06.02.2020

Online

Digital Demo Day – 13.02.2020

Düsseldorf, Germany

Rich Business Messaging Summit – 20.02.2020

Berlin, Germany

CCW Australia & NZ – 25.-28.02.2020

Gold Coast, Australia

CCW Germany – 02.-04.03.2020

Berlin, Germany

#21digital Cassini – 05.03.2020

Cologne, Germany

12. Customer Experience Week – 09.-13.03.2020

Online

World Class Digital Transformation – 25.-26.03.2020

Frankfurt, Germany

hub.berlin – 01. -02.04.2020

Berlin, Germany

contact us

contact-us

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Become a Cognigy Solution Partner

Become a Cognigy Solution Partner and work with us to develop amazing Conversational Automation solutions