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Conversational Automation
"Automate processes
across the organization -
Customer Service,
IT helpdesk,
HR & eCommerce."
REQUEST A DEMO
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"Create outstanding
user experiences and
guarantee automated
24/7 service.
"
Conversational Automation
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"Lower costs,
increase customer
satisfaction and generate
upsell revenue."
REQUEST A DEMO
Conversational Automation

Build what you really want

“Conversational AI across the organization –
service, operations, marketing, sales and HR”

Selected Cognigy.AI customers

Automate customer interactions without constraints

Cognigy.AI – The Conversational Automation Platform

Automate customer and employee services through Conversational AI

GRAPHICAL CONVERSATION EDITOR
Create advanced conversational solutions with our powerful, easy-to-use editor

ADVANCED AI-BASED UNDERSTANDING
Spark the conversation with powerful, integrated NLU

OMNI-CHANNEL INTEGRATION EXPERIENCE
Deploy your Bots on any conversational channel within seconds

CONTACT MANAGEMENT
Manage Contact Profiles for 1:1 personalized interactions

cognigy-the-conversational-ai-platform

AGENT LIVE CHAT

AI support from Bot to Agent via Agent Handover directly in Cognigy.AI
Transfer from Bot to Agent and bring AI insights to your live chat

THIRD-PARTY SERVICES
Integrate out-of-the-box with CRMs, ERPs, eCommerce and other backend systems

CUSTOMIZATION WITHOUT CONSTRAINTS
Cognigy.AI gives developers full control in code and configuration

ENTERPRISE-LEVEL
OPERATIONS

Integrate Conversational AI into your enterprise infrastructure

INSIGHTFUL ANALYTICS
Learn from what your customers are saying

Conversational Automation Platform

End-to-end Conversational Process Automation

From simple FAQs to end-to-end Transactional Automation

Increase conversion by handling full transactions inside your bot

Conversational Solutions – the key performance driver
within your line of business

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Customer Service & Support

Connect with your customers at the right time. Offer your customers the right personalized content and respond to every inquiry 24/7 with “always-on” support.

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 IT Service Digital Transformation

From Robotic Process Automation to Intelligent Process Automation. Make use of Cognitive Automation and orchestrate business processes by eliminating repetitive and routine tasks.

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Customer Experience E-Commerce

Create automated conversational commerce experiences.
Stay in conversation with buyers across the entire
customer journey.

personalized-interactions

Human Resources

Automate the HR helpdesk, provide faster onboarding and be a leader in fully-automated recruiting processes and improved applicant experience.

COGNIGY BRINGS CONSISTENCY, AVAILABILITY AND EFFICIENCY TO CUSTOMER SERVICE

Interested in getting more inspiration?

Gartner IT Symposium |Xpo – 03.-07.11.2019

Barcelona, Spain

Sitecore Symposium – 04.-07.11.2019

Orlando, USA

GDG DevFest Prague – 08.-09.11.2019

Prague, Czech Republic

11. CX-Gipfel – 13.11.2019

Cologne, Germany

Connected Insurance – 20.-21.11.2019

Chicago, USA

GDG DevFest Istanbul – 24.11.2019

Istanbul, Turkey

4. Customer Service Webinar Week – 25.-29.11.2019

Online

Messekongress IT für Versicherungen – 26.-27.11.2019

Leipzig, Germany

fe:male Founders Circle – 27.11.2019

Düsseldorf, Germany

Bitkom Webinar – 02.-03.12.2019

Online

Chatbot Summit – 11.-12.12.2019

Berlin, Germany

contact us

contact-us

Would you like to find out more?

Awesome! Just fill in the form and we will contact you directly.

Become a Cognigy Solution Partner

Become a Cognigy Solution Partner and work with us to develop amazing Conversational Automation solutions