Every interaction. A better experience.

Deploy AI Agents in your contact center that deliver the fast, personalized, exceptional service your customers demand and deserve. Voice, chat and messaging, plus a copilot for every human agent.

See a demo Agentic AI for your business
2.6B+ interactions processed a year
100+ languages, out of the box
25K+ concurrent interactions with AI agents
110+ prebuilt integrations, plus two-way MCP for everything else

The Cognigy platform

Built for great experiences. Proven for the enterprise.

Omnichannel by nature, effortless for customers.

Deliver natural voice, chat and messaging experiences that make it easy for customers to get help, wherever the conversation begins.

Explore voice AI agents

Agentic at the core, hybrid by design.

Harness advanced agentic capabilities alongside deterministic logic whenever predictability, control and regulatory compliance are essential.

Explore composite AI

Proven at scale, reimagined for autonomous agents.

The only agentic operating model built on years of enterprise customer service experience, proven across billions of interactions annually.

Explore AI ops and orchestration

Secure, accountable and compliant by design.

Full execution traceability, built-in safeguards and a complete audit history across every AI and human interaction.

Explore AI governance

Agentic AI

AI agents that think, decide and act. Not someday. Today.

Build and manage it now. Autonomous, governed, and open to the stack you already run.

AI agentVoice and chat

Sophie / Booking concierge

3 skills 5 tools Live

Searches fares against the traveller’s policy, holds and confirms the seat, and takes changes or cancellations through to written confirmation.

Skills
Book a flight

Searches fares against travel policy and confirms the booking.

search_fares
Change a booking

Moves the traveller and confirms the fare difference.

send_email
Cancel a booking

Cancels, explains what is refundable and issues the refund.

issue_refund
Marcus, Ana, Ema and 9 more agents on this brand persona

Autonomous.

  • Progressive Reasoning

    Reasons and acts autonomously, step by step, and explains each decision.

  • Contextual Memory

    Short-term and long-term memory so customers never repeat themselves.

  • Autonomous Actions

    Executes transactions in your systems, not just conversations about them.

Autonomous, slide 1 of 3

Open by design

Keep your contact center. Add AI agents that get things done.

NiCE Cognigy works with any CCaaS platform. Built for Amazon Connect, Avaya and Genesys, native inside NiCE CXone, and connected to any other ACD through two-way MCP and 110+ ready-made integrations.

Keep your platform. Expand what’s possible.
Explore integrations

Customer results

Real product. Real customers. Real results.

Every figure below is in production today, measured by the customer, not modeled in a slide.

Airline · Global

16M+ automated conversations per year for rebookings, refunds, and more.

16+AI agents live

16M+annual conversations

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Automotive · Global

25+ AI agents for customer care and in-car voice assistance.

98%love the service

95%AI booking acceptance

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Consumer goods · Global

Handling 5 million customer interactions with 25 AI agents.

68%faster research

7service channels

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Utilities · Austria

Serving 450,000+ customers with a Knowledge AI agent that answers, orders and sells.

30Kcalls saved annually

GenAIgrounded in knowledge

Read story
See all customer stories

Enterprise trust

The most autonomous AI is the most governed.

Independently certified, continuously audited and compliant with the regulations your industry answers to.

AICPA SOC certification
ISO 27001 certification
GDPR compliance
PCI DSS compliance
EU Artificial Intelligence Act
HIPAA compliance
Visit the trust center

Analyst recognition

Independent recognition for enterprise conversational AI

Named a Leader in the Forrester Wave™ 2026.

Conversational AI Platforms for Customer Service

Ranked highest in the Strategy category, with above-average customer feedback and the highest possible scores across 10 current offering and strategy criteria.

Download report Explore our achievements
The Forrester Wave for Conversational AI Platforms for Customer Service, Q2 2026, showing NiCE Cognigy as a Leader

Leader in the 2025 Magic Quadrant™ for Enterprise Conversational AI Platforms

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Top spot in the 2025 Conversational AI Intelliview for Self-Service & Enterprise AI Agents

Read recognition

What’s new.

All news
NiCE Cognigy AI Ops Center interface
Product launch

NiCE Cognigy launches AI Ops Center, ensuring enterprise AI Agents stay in control

The new AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents performing reliably at scale.

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The Forrester Wave for Conversational AI Platforms for Customer Service, Q2 2026
Analyst report

NiCE Cognigy named a Leader in Conversational AI Platforms for Customer Service

NiCE received the highest possible scores in 10 criteria across current offering and strategy.

Read story
QKS Group SPARK Matrix for Conversational AI Platforms
Analyst report

NiCE Cognigy positioned as a Leader in the SPARK Matrix™

The QKS Group SPARK Matrix™ provides competitive analysis and ranking of the leading Conversational AI platform vendors.

Read story

AI agents for CX. 
Proven in production.

Get agents live, and keep them that way. Any volume. One governed workforce.
See a demo Agentic AI for your business
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