A Global AI Leader
Praised by Analysts and Loved by Customers

Prestigious International Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companies

SAN FRANCISCO - June 26, 2024 – Cognigy, a global leader in AI-powered customer service solutions, today announced that it has been selected as the winner of the “Best Natural Language Understanding Solution” award in the seventh annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies, and products in the global Artificial Intelligence (AI) market today.

Cognigy.AI provides multilingual support through 28 language-specific models, a Universal Language Model designed to support any natural or artificial language, and pre-trained data from over 100 languages. Cognigy Natural Language Understanding (NLU) enables conversations that capture customer needs and create deeper, more personal connections. It leverages advanced machine learning and neural machine translation technology. With its Large Language Model (LLM) capabilities, Cognigy NLU generates context-sensitive, realistic, and empathetic responses, similar to human-to-human dialogue.

The breakthrough solution’s Intent Analyzer can accurately identify user intent with minimal errors. This is underscored by its performance in few-shot learning, where it demonstrates practical performance with limited example sentences, showcasing a reduced need for training datasets.

Additionally, Intent Hierarchies provide meaningful structure to improve recognition accuracy and orchestrate a growing set of intents at scale, making it possible to manage the complexity of large-scale Conversational AI projects.

“Cognigy.AI provides exceptional multilingual support whether you’re providing customer service in English, Armenian, or Klingon! Cognigy NLU is the brain of our AI Agents to enable human-centered, sophisticated conversations that capture your customer needs while creating deeper, more personal connections,” said Philipp Heltewig, CEO and Co-Founder of Cognigy. “It’s an honor to be recognized by AI Breakthrough and we will continue to enhance the technology in order to offer outstanding recognition accuracy in any language, with minimum training required for responses that are context-sensitive, realistic, and empathetic – just like a human-to-human dialogue.”

The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work, and success in a range of AI and machine learning-related categories, including Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry-specific AI applications and many more. This year’s program attracted more than 5,000 nominations from over 20 different countries throughout the world.

“Cognigy NLU is a top-tier choice in the AI landscape, distinguishing itself through its exceptional ability to accurately identify user intents with minimal training. The key to a successful conversation is managing expectations and avoiding customer frustration when the virtual agent is not able to help,” said Steve Johansson, managing director, AI Breakthrough. “Cognigy NLU provides best-of-breed deep learning and language understanding capabilities while also emphasizing the importance of precision, recall, and reliable conversational AI experiences. With Cognigy, enterprises can deploy solutions that accurately understand and respond to user needs. Congratulations on winning ‘Best Natural Language Understanding Solution!’”

Cognigy’s deep learning technology is augmented with Large Language Models (LLMs) to deliver superior intent mapping, entity recognition, and contextual mapping. It can handle customer requests and navigate non-linear dialogues with dynamic context switching. Built-in contexts and profiles allow personalized, relevant dialogues based on past interactions, and empathetic responses are possible through natural responses aligned with the conversation context.

 a Gartner Magic Quadrant Leader in Conversational AI, has won the 2023 Contact Centre Experience Insight category at the prestigious UK National Innovation Awards. This award recognizes Cognigy's significant contributions to enhancing customer interactions within the contact center environment.

The UK National Innovation Awards, held annually, spotlight businesses across various sectors that are revolutionizing their industries through innovative strategies and technology. Winning this award cements Cognigy's position as a market leader in the application of advanced AI in customer service.

Cognigy's AI empowers organizations to automate customer and employee support, streamline interactions via natural language processing, and optimize operational efficiency. The result is improved user experiences and elevated customer satisfaction levels.

Cognigy’s Conversational AI powers up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy.AI gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel.

This accolade from the UK National Innovation Awards 2023 highlights the potential of Conversational AI to redefine the contact center industry. By capitalizing on advanced AI technology, businesses can set new industry standards and deliver superior customer experiences.

The award serves as a milestone for Cognigy, validating their commitment to innovation and their role in leading the transformation of business-customer interactions. Furthermore, it incentivizes the company to continue providing exceptional AI solutions that drive industry-wide change.

Read More: National Innovation Awards

Cognigy, a Leader in Enterprise Conversational Platforms, has been awarded the prestigious "Best Value" badge from Capterra for its conversational IVR solution. This recognition highlights the outstanding capabilities and value that the Cognigy.AI Conversational IVR solution offers to businesses and their customers.

Sep 7th, 2022 | Düsseldorf, San Francisco –  Cognigy's Conversational IVR transforms the traditional interactive voice response system by eliminating the drawbacks of lengthy navigation and confusing menu-based options.

With intelligent routing, Cognigy.AI Conversational IVR understands customer needs and efficiently directs them to the most appropriate resolution path. It can identify self-service opportunities and critical inquiries that require immediate attention from live agents, prioritizing and routing calls accordingly.

One of the key strengths of Cognigy.AI's Conversational IVR is its intuitive voice interaction. It enables meaningful conversations between customers and the system, processing and understanding natural language input, authenticating users, and delivering accurate responses. This approach improves customer satisfaction and eliminates the frustration caused by traditional IVR systems.

The solution also ensures a responsive call center that operates 24/7. By leveraging Conversational IVR, businesses can offer voice self-service options, significantly reducing wait times and resolving issues during the first contact. Moreover, when complex queries arise, the AI-powered IVR captures customer requirements and intelligently routes them to the best-suited available agent, along with the context, ensuring a seamless transition and efficient problem resolution. The system also enhances agent productivity by verifying and authenticating customers before handover, allowing agents to immediately start addressing issues without time-consuming authentication procedures.

Furthermore, Cognigy.AI equips agents with essential customer context during handovers, eliminating the need for customers to repeat information. This context empowers agents to troubleshoot quickly and effectively, delivering a superior customer experience. With these capabilities, it is one of a kind.

The "Best Value" badge from Capterra recognizes Cognigy.AI's Conversational IVR as an exceptional solution that delivers enhanced customer experiences, improves agent efficiency, and adapts to the evolving needs of modern businesses. Cognigy’s dedication to providing value and innovation in the conversational IVR space makes it a worthy recipient of this esteemed recognition.

Cognigy is consistently achieving the highest ratings and recognition across multiple independent sources. See more of Cognigy's achievements,
analyst research & awards here. 

For the second year in a row, Corporate LiveWire Global Awards is recognizing Cognigy as the “AI Automation Specialists of the Year 2021/2022” based on merits across innovation, ethical practice, industry recognition, and service excellence for its Conversational AI platform, Cognigy.AI.

The Corporate LiveWire Global Awards recognizes excellence from all sectors and offers the opportunity for leading professionals and companies who have stood out for being results-driven, innovative, and service-focused to showcase their expertise, and highlight developments in their industry.

Judges’ Comments

This year, the judging panel was impressed with "the new innovations that Cognigy has introduced in recent months, specifically Cognigy Insights, which is a fully integrated analytics suite that gives users a 360-degree view on how their business operations are functioning and its effect on the customer experience. Insights is driven by data, and where chatbots receive tons of data each day, the software now makes it easy to extract real value from the information. The analysis enables businesses to pick up on conversational patterns, study the customer journey and improve their overall service."

Last year, the judging panel was impressed with "the state-of-the-art technology solutions brought by Cognigy, which offers some of the most advanced AI conversational experiences – with simple editing programs that don't require coding knowledge. Unlimited scaling is built-in to handle peak traffic loads, while automations can be GDPR compliant and adhere to various privacy laws where applicable. By strategically leveraging Cognigy’s products, businesses are able to communicate quickly and accurately with clients, raise their level of service and move forward in an ever-evolving digital landscape.”

Global Award Winners

The Corporate LiveWire team discusses some of the most notable changes from around the world from advertising & marketing strategies to challenges and opportunities in intellectual property to award and recognize business professionals and entrepreneurs that have supported their community and provided invaluable services.

Learn more about the award program and access the 2021/2022 digital magazine at https://www.corporatelivewire.com/awards.html. 

About Corporate LiveWire

Corporate LiveWire is brought to you by Fenice Media Ltd., a publishing house with an international presence. The company offers both printed and digital media offering news and insight to readers from around the world.

November 30, 2022 | Düsseldorf and San Francisco – Cognigy announced today that it has achieved the Amazon Web Services (AWS) Conversational AI Competency distinction. This designation recognizes Cognigy for its expertise in developing high-quality, highly effective chatbot, virtual assistant, and interactive voice response (IVR) solutions.

The demand for conversational artificial intelligence (AI) interfaces continues to grow as users prefer to interact with businesses on digital channels. Organizations of all sizes are developing chatbots, voice assistants, and IVR solutions to increase customer satisfaction, reduce operational costs, and streamline business processes.

Achieving the AWS Conversational AI Competency differentiates Cognigy as an AWS Partner Network (APN) member with significant domain expertise in deploying high-quality, highly effective Conversational AI solutions to improve customer experiences. Attaining the AWS Conversational AI Competency demonstrates to customers that Cognigy has validated expertise in Conversational AI on AWS.

“We are proud to earn this prestigious new AWS Conversational AI Competency and be recognized by Amazon for our expertise in transforming service experiences by delivering high-quality AI-based virtual agent/assistant, conversational IVR and chatbot solutions,” said Philipp Heltewig, co-founder and CEO at Cognigy.

AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify AWS Partners with deep industry experience and expertise.

As a recipient of the Conversational AI Competency, Cognigy provides a low code environment for contact centers to integrate and elevate existing systems, automate conversations in any language across text and voice channels and empower agents with AI assistance, leading to a faster time-to-value and customer service that is loved by customers and agents alike.

About Cognigy:

Cognigy, a market leader in Conversational AI, powers up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. In addition, Cognigy.AI gives the enterprise all it needs to deliver fully personalized multilingual services available on all voice and chat channels 24x7. Over 500 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone. Cognigy’s worldwide customer portfolio includes Bosch, Fidelity Life, Lufthansa Group, Mercedes-Benz, Toyota and 500+ other brands. 

With a growth rate of 987.45 percent, Cognigy claims a spot in the top 10 of the Deloitte Technology Fast 50 2021.

Düsseldorf, November 22, 2021 – Last week, Cognigy received the Deloitte Technology Fast 50 Award and was ranked ninth. With this award, Deloitte honors the 50 growth champions in the tech industry based on their percentage revenue growth over the past four fiscal years. Within this period, Cognigy achieved 987.45 percent growth. Key to this success was Cognigy's proprietary low-code conversational AI platform, Cognigy.AI.

With Cognigy.AI, Cognigy has developed an AI platform for building intelligent voice and chatbots to automate customer and employee services via natural language. This low-code platform enables users with no technical background to independently program voice and chatbots and offer them in over 100 languages. In addition to its technical capabilities, Cognigy.AI is also GDPR-compliant and AIC4-approved (Artificial Intelligence Cloud Services Compliance Criteria Catalogue of the German Federal Office for Information Security). Cognigy's solutions are used across industries such as the insurance, travel, transportation, energy, and e-commerce. Public institutions and government agencies also use this advanced technology, which means it can be flexibly adapted to the needs of companies from a wide range of industries.

Philipp Heltewig, CEO and Co-Founder of Cognigy, is extremely pleased to have been recognized for his company's performance in the prestigious Technology Fast 50 Award: "We are honored to be among the top 10 Technology Fast 50 and part of Deloitte's strong technology network. The award emphasizes the tremendous need for powerful AI technology and reinforces our vision to make powerful Conversational AI easily accessible and take enterprise customer and employee communications to a new level worldwide."

"Start-ups and scale-ups represent innovation because they usually establish products and services that already address future developments," said Dr. Andreas Gentner, Partner and Industry Lead in Technology, Media and Telecommunications at Deloitte. "We are pleased that with this joint award we can further strengthen the technology network that has emerged from the Fast 50 Award."

About Cognigy
Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Daimler and Lufthansa. Learn more at cognigy.com.

About Deloitte
Deloitte provides industry-leading audit and assurance, tax and legal, consulting, financial advisory, and risk advisory services to nearly 90% of the Fortune Global 500® and thousands of private companies. Legal advisory services in Germany are provided by Deloitte Legal. Our professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s more than 345,000 people worldwide make an impact that matters at www.deloitte.com/de. 

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About Cognigy

Cognigy, a market leader in Conversational AI, powers up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. In addition, Cognigy.AI gives the enterprise all it needs to deliver fully personalized multilingual services available on all voice and chat channels 24x7. Over 600 brands worldwide trust Cognigy and its vast partner network to create customer and employee service that is loved by everyone. Cognigy’s worldwide client portfolio includes BioNTech, Bosch, Fidelity Life, Lufthansa Group and 500+ other brands. Learn more at cognigy.com.