Shape the future of customer service with Avaya and Cognigy! By meeting us at booth 203 at Avaya Engage, you'll learn how Cognigy's native Avaya integrations enable your customers to enjoy a consistent and personalized experience across every channel and device. Discover the power of Conversational AI and Generative AI working together to close the service gap, making every customer interaction more meaningful.  Schedule a meeting and receive a Swell water bottle!*

In the realm of customer service, where personalization and immediacy are paramount, join us for a captivating session where we bid farewell to impersonal and frustrating self-service encounters. Embark on a journey to understand how AI Agents can weave a tapestry of engaging and sophisticated customer experiences at scale, fostering satisfaction and loyalty through service excellence in this fast-paced and engaging session.  

• Learning objective 1: Creating Engaging and Sophisticated Experiences: Explore the combined power of generative AI and conversational AI, alongside practical implementation strategies to create truly transformative and sophisticated multi-modal customer experiences that engage and captivate. Included will be a look at how Avaya's contact center and Cognigy's AI platform create a powerful solution to future-proof your contact center in 2024. 
   
• Learning objective 2: Scalability and Efficiency: Explore customer case studies that illustrate the transformative impact of deploying an AI Workforce in contact centers, demonstrating not only the potential for increased ROI and improved efficiency metrics. Hear how enterprises like Frontier Airlines have successfully scaled operations efficiently, securely, and reliably.