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Conversational AI Customer Service Automation Contact Center

Conversational AI in E-Commerce: Benefits & Examples

Though the concept of e-commerce is just a few decades old, it is arguably the most dynamic and innovative sec...

Conversational AI Customer Service Automation Contact Center

AI Chatbots for E-Commerce: Benefits & Examples

As an e-commerce retailer, you need to prioritize dealing with customer communication if you want to succeed. ...

Conversational AI Customer Service Automation Contact Center

Conversational AI in Insurance: Benefits & Examples

Insurance has traditionally been a hyper-personalized industry, where consumers often expect to have a one-on-...

Conversational AI Customer Service Automation Contact Center

Conversational AI in Healthcare: Benefits & Examples

Positive patient interaction is the cornerstone of a successful healthcare business.

Conversational AI Contact Center

What is an AI Contact Center?

In contact centers, where customer satisfaction and efficiency are vital to your long-term success, AI offers ...

Product Conversational AI Contact Center Generative AI

Top 4 Conversational AI Uses for the Retail Industry

Online shoppers expect much more than just FAQ bots; they expect on-demand, highly personalized digital suppor...

Conversational AI Contact Center

What Can Contact Center and CX Leadership Expect in 2023?

We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...

Conversational AI

Partner Spotlight: Roboyo

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Customer Service Automation

Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

Conversational AI

Cognigy Expands International Partner Team, Hires Tech Leader Ralf Wiesmann

Ralf Wiesmann joins the AI provider as the Vice President Strategic Partnerships, bringing 25+ years of expert...

Conversational AI

Partner Spotlight: BluePrism

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Conversational AI

Partner Spotlight: Valantic

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Conversational AI

Partner Spotlight: Deutsche Telekom

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Conversational AI

Partner Spotlight: PIA UDG

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...