Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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Jarrod Davis

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Conversational AI Contact Center

Money Made Simple: AI-Powered Financial Education

For customers, particularly first timers, navigating the world of financial services can be daunting. From cho...

Conversational AI Contact Center

How to Safely Use AI in Financial Services: The Power of Composite AI

AI is transforming customer service around the world, including in the financial services and insurance indust...

Conversational AI Contact Center

How & Why to Get Ahead of the 2025 European Accessibility Act with Cognigy

One in four EU citizens has some form of disability, and there are 9 months left until your digital customer s...

Contact Center

What is an AI-First Contact Center and Why It Matters

If doing the same thing led to a different outcome, the current contact center concept and setup would still b...

Industries

AI Agents: Transforming eCommerce & Retail Customer Service

Since the advent of digital commerce, the retail and eCommerce industries have been presented withamazing oppo...

Contact Center

From Trends to Transformation: The AI-First Contact Center

A convergence of technology, labor, business, and consumer trends is fundamentally reshaping customer service,...

Industries

How Conversational & Generative AI Are Transforming Customer Service in Healthcare

The healthcare industry has long faced the dual challenge of providing high-quality care while managing an eve...

Industries

Smart Grids and Dumb Service: How AI is Transforming Customer Support in Utilities

The utilities industry is surrounded by digital transformation on all sides, from smart grids, IoT technology,...

Case Studies

How 1 Agent Handles 20 Million Calls a Year

Prepare to be amazed: the title of this blog is undeniably clickbaity, yet it's also 100% accurate. A single a...

Industries

Unleashing the Power of AI Agents in the Insurance Industry

The world seems more uncertain than ever these days. People seek certainty and they want to feel heard, unders...

Conversational AI

Getting Started Guide: Generative AI Open Beta

You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

Conversational AI Customer Service Automation

7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

Conversational AI

Amazon is Killing Alexa, but the Future of Voice is Bright

A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

Customer Service Automation Conversational IVR

What’s the Difference Between Standard & Conversational IVR?

If you analyzed every time a customer called support over the past several years, what do you think the most p...