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Philipp Heltewig

Philipp is a German-Australian entrepreneur with profound technology experience working for companies in Europe, APAC and North America. Since 2016, Heltewig has been co-founder and CEO of Cognigy, focusing on the automation of customer and employee services through Conversational AI.
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Customer Service Automation Customers Contact Center Conversational IVR

The Future of AI: A Vision for Customer Service in 2024 and Beyond

With the rapid advancement of both open and closed-source AI models, unparalleled investments and immediate ad...

Conversational AI

From FAQs to Process Automation

Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...

Conversational AI

Chatbots & RPA: the perfect co-workers

Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, ...