Sebastian Glock

Sebastian Glock is Director of Product Marketing at Cognigy where he acts as a mediator between technology & business. He has advised top-tier companies in Europe and North America in digital projects and is a seasoned speaker at international conferences and events.

Conversational AI Contact Center

Cognigy Leads with First-Ever Paid Vacation Policy for AI Agents (April Fools)

Cognigy is thrilled to announce a groundbreaking development in the world of artificial intelligence and emplo...

Conversational AI

Conversational AI in 2022: A Look Ahead

How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...

Conversational AI

Supercharge your RPA with Conversational AI

This article was first published on Luxatia International. Join us in Berlin for the 4th World RPA & AI Su...

Conversational AI

What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts

Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

Conversational AI

"Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021

2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

Customer Service Automation

9 questions to ask chatbot vendors before selecting one

Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...