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Thiago Leite

Conversational AI

Conversational AI in Insurance: The Future of Customer Service is Here

The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...

Customer Service Automation

Will AI replace call center agents?

Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...

Customer Service Automation

How Conversational AI solves customer experience challenges

Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...