Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Conversational AI Customer Service Automation Contact Center

      What is an AI-First Contact Center and Why It Matters

      If doing the same thing led to a different outcome, the current contact center concept and setup would still b...

      Conversational AI Contact Center

      AI Agents: Transforming eCommerce & Retail Customer Service

      Since the advent of digital commerce, the retail and eCommerce industries have been presented withamazing oppo...

      Conversational AI Customer Service Automation Contact Center

      Conversational AI in E-Commerce: Benefits & Examples

      Though the concept of e-commerce is just a few decades old, it is arguably the most dynamic and innovative sec...

      Product

      Introducing Cognigy's Agentic AI: Join Our Launch Webinar

      The next Cognigy innovation for enterprise contact centers is HERE! Join us on November 14th to discover Agent...

      Product

      Real-Time Queue Updates in Live Agent and More with Cognigy.AI v4.87

      The latest release of Cognigy.AI elevates customer interactions with real-time queue notifications in Live Age...

      Product

      Webchat Accessibility: 5 Features and Best Practices for Ensuring WCAG

      In today’s digital world, accessibility is not just a requirement; it’s a standard that helps to ensure everyo...

      Conversational AI Customer Service Automation Contact Center

      AI Chatbots for E-Commerce: Benefits & Examples

      As an e-commerce retailer, you need to prioritize dealing with customer communication if you want to succeed. ...

      Conversational AI Customer Service Automation Contact Center

      From Trends to Transformation: The AI-First Contact Center

      A convergence of technology, labor, business, and consumer trends is fundamentally reshaping customer service,...

      Product

      UX Enhancements and More with Cognigy.AI v4.86

      Cognigy.AI v4.86 introduces multiple UX improvements to streamline project navigation and facilitate conversat...

      Product

      New Cognigy.AI Video Tutorials: Master AI Agent Development for Chat and Voice

      We’re excited to announce the release of a new two-part series of video tutorials, designed to help developers...

      Conversational AI Customer Service Automation Contact Center

      Conversational AI in Insurance: Benefits & Examples

      Insurance has traditionally been a hyper-personalized industry, where consumers often expect to have a one-on-...

      Product

      Expanded Microsoft Multilingual AI Voices and More with Cognigy.AI v4.85

      Cognigy.AI v4.85 features comprehensive support for Microsoft’s advanced multilingual voices, enabling cutting...

      Conversational AI Customer Service Automation Contact Center

      How AI Chatbots Help the Healthcare Industry

      AI healthcare chatbots promise to change the world of healthcare, driving dramatic behavioral change in how pa...

      Conversational AI Customer Service Automation Contact Center

      AI Chatbots for Insurance: Benefits & Examples

      Insurance, as an industry, is about selling reassurance to customers. In a world where people can freely brows...