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Conversational AI

What Customer Experience are you Delivering?

Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...

Conversational AI Contact Center

Transforming CX While Supporting Agents Through Conversational AI

Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...

Product

Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...

Conversational AI

How Advances in AI Make for Happy Telecom Customers

First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...

Product

Efficient Regression Testing With new Playbook UI & More With Cognigy.AI v4.27

Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...

Conversational AI

7 Tips for Improving Banking Customer Care with AI

Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...

Product

Convert Branch to Flow & more with Cognigy.AI v4.26

As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

Conversational AI

How Conversational AI is Driving Innovation in the Utilities Sector

Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

Product

Best Practices for Building a Deployment Pipeline

Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...

Conversational AI

How the Travel and Hospitality Sector is Transforming the Customer Experience for Good

The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...

Product

Improved Extension Handling & More With Cognigy.AI v4.25

Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

Product

Server-side Playbook Execution & More With Cognigy.AI v4.24

This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

Product

Faster Time to Market With Solution Accelerators

Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

Conversational AI

The Next Generation of Chatbot is a Proactive Agent

Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...