Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Product

      Use Live Follow to Optimize Your Virtual Agent on the fly

      Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...

      Product

      Native WhatsApp Endpoint & more with Cognigy.AI v4.30

      Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...

      Product

      Elevate Omnichannel CX With Native WhatsApp Endpoint

      Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...

      Product

      Improved Accessibility & More With Cognigy.AI v4.29

      This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...

      Conversational AI

      What Customer Experience are you Delivering?

      Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...

      Conversational AI Contact Center

      Transforming CX While Supporting Agents Through Conversational AI

      Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...

      Product

      Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

      With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...

      Conversational AI

      How Advances in AI Make for Happy Telecom Customers

      First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...

      Product

      Efficient Regression Testing With new Playbook UI & More With Cognigy.AI v4.27

      Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...

      Conversational AI

      7 Tips for Improving Banking Customer Care with AI

      Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...

      Product

      Convert Branch to Flow & more with Cognigy.AI v4.26

      As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

      Conversational AI

      How Conversational AI is Driving Innovation in the Utilities Sector

      Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

      Product

      Best Practices for Building a Deployment Pipeline

      Building efficient and reliable deployment pipelines is critical to compile, build and deploy your Virtual Age...

      Conversational AI

      How the Travel and Hospitality Sector is Transforming the Customer Experience for Good

      The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...