Cognigy Blog - Page 11

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Product

Updated Agent Templates & more delivered with Cognigy.AI v4.23

This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

Conversational AI

Partner Spotlight: Roboyo

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Conversational AI

What Does AI Stand For?

What does AI stand for and how can it improve your customer service offerings?

Product

More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

Product

How-to Guide: Working with Intent Hierarchies

Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...

Conversational AI

How do AI Chatbots Work?

How AI chatbots can improve your customer experience The age of the artificially intelligent chatbot has arriv...

Product

Improved Usability for Intent Creation & more with Cognigy.AI v4.21

The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...

Product

Watch our Cognigy.AI Q1 2022 Release Webinar

This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...

Conversational AI

Conversational AI in 2022: A Look Ahead

How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...

Product

Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20

Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...

Customer Service Automation

Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

Product

Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

Product

More Administrative Control with Cognigy.AI v4.19

The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

Conversational AI

Cognigy Expands International Partner Team, Hires Tech Leader Ralf Wiesmann

Ralf Wiesmann joins the AI provider as the Vice President Strategic Partnerships, bringing 25+ years of expert...