Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Customer Service Automation

      Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

      Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

      Product

      Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™

      We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

      Product

      More Administrative Control with Cognigy.AI v4.19

      The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

      Conversational AI

      Cognigy Expands International Partner Team, Hires Tech Leader Ralf Wiesmann

      Ralf Wiesmann joins the AI provider as the Vice President Strategic Partnerships, bringing 25+ years of expert...

      Product

      The Ultimate Guide to Cognigy NLU Training

      Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

      Conversational AI

      Partner Spotlight: BluePrism

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Product

      Enhanced Accessibility & more with Cognigy.AI v4.18

      The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

      Conversational AI

      Partner Spotlight: Valantic

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Product

      Streamline Contact Center Integration using Agent Handover

      The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

      Product

      Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more

      The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

      Product

      Cognigy's Universal Language Understanding: A look into the AI black box

      Multi-lingual ability in humans is a familiar trait. More than half the world population speaks at least two l...

      Product

      New Live Chat Integration with Salesforce

      There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

      Product

      Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!

      The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

      Conversational AI

      Conversational AI & the metaverse: the future of digital interaction

      Big Tech experts are predicting the coming of the next internet. According to myriads of blog posts by tech bu...