Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Product

      Deploying a WhatsApp Chatbot within Minutes

      One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...

      Conversational AI Enterprise

      Cognigy's Innovation Pillars: Powering Our Research-Driven Product Strategy

      Innovation is at the core of a company's competitiveness. Driven by R&D it is a process that determines ho...

      Product

      Enhanced capabilities for Insights & more with Cognigy.AI v4.11

      Cognigy.AI v4.11 now includes the ability to apply custom themes to Cognigy Insights. Using this feature, the ...

      Product

      Harness the Power of In-built Machine Translation

      To deliver exceptional service experiences in a global market, businesses must understand and speak the langua...

      Product

      Cognigy.AI v4.10 adds a New Node to Request a Rating

      A new Flow Node "Request Rating" has been added to Cognigy.AI v4.10. Using this Node, you can ask end users to...

      Conversational AI

      Supercharge your RPA with Conversational AI

      This article was first published on Luxatia International. Join us in Berlin for the 4th World RPA & AI Su...

      Product

      Out now: Cognigy Insights & Machine Translation

      We're excited to announce that our new components, Cognigy Insights and Inbuilt Machine Translation, are avail...

      Customer Service Automation

      The Next Chapter in Customer Service Automation

      In its short time span, how has Conversational AI already evolved and how is it transforming customer service ...

      Product

      Watch our latest Release Webinar: Cognigy Insights & Inbuilt Machine Translation

      If you didn't have a chance to watch our latest Cognigy.AI Release webinar live on August 24, this is definite...

      Product

      Cognigy.AI v4.9 adds new Extension capabilities

      The newest release of Cognigy.AI, v4.9, comes with an embed code for the Webchat Widget. This allows web devel...

      Product

      Using Cognigy.AI Extensions to Build Native Payment Integration

      Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...

      Product

      Enhanced Intent Training workflows with Cognigy.AI v4.8

      Cognigy.AI v4.8 comes with an advanced set of filters for Intent Trainer. These filters allow bot designers to...

      Product

      Intent Analyzer for AI-supported NLU model creation

      Voice and chatbots are only as smart as we train them to be. Therefore, one of the most critical steps in the ...

      Product

      Turn Customer Interactions into Playbooks With Cognigy.AI v4.7

      The latest Cognigy.AI v4.7 allows users to create Playbooks directly from the transcript stored in Contact Pro...