Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Data Training Made Easy With Cognigy.AI & Chatito

      Sufficient and correct Training data is one of the most vital ingredients of every successful conversational A...

      Conversational AI

      How Conversational AI Is Driving the Future of IT Service Desk

      The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 20...

      Product

      Improved Voicebot Handling with Cognigy.AI v4.6

      Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway messag...

      Product

      Cognigy.AI v4.5: More Power for Cognigy Packages

      Cognigy.AI v4.5 brings new features that extend Cognigy.AI's capabilities to handle export and import packages...

      Product

      Cognigy Sessions: Dive deep into Cognigy.AI Extensions

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

      Product

      Revamped Intent Trainer & more with Cognigy.AI v4.4

      We just launched Cognigy.AI v4.4, delivering once again an amazing list of improvements & new features.

      Product

      Watch our Cognigy.AI v4.3 Release Webinar

      Watch our short & crisp Cognigy.AI version 4.3 release webinar to get an overview of the latest additions ...

      Conversational AI

      Contact Center vs. Call Center: Understanding the Differences

      We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...

      Conversational AI

      How Five Companies Use Conversational AI to Enhance Their CX

      Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...

      Product

      Cognigy.AI v4.3: Cognigy Functions and MUCH more!

      Cognigy proudly presents: Cognigy.AI v4.3 with a massive list of powerful new features and improvements. Here ...

      Customer Service Automation

      What Your Customers Really Think About Customer Service Automation

      Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

      Customer Service Automation

      Managing Customer Expectations in the Age of Artificial Intelligence

      Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

      Conversational AI

      Where Does AI Fit in Your Contact Center Strategy?

      Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...

      Product

      Semantic Versioning for Cognigy.AI

      At Cognigy, we always aim to speed up the time-to-market for new features, improvements, and fixes. We update ...