Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Product

      Cognigy.AI v4.2 brings Native Gmail, O365 Integration & more

      Cognigy.AI version 4.2 introduces a number of new features & various improvements. Here are some of the hi...

      Conversational AI

      Chatbots vs. Conversational AI: is there a difference?

      AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...

      Product

      Cognigy.AI v4.1.6 with Embedded Rich-text Editor for Automated Emails

      The brand new version 4.1.6 introduces numerous improvements & new features to Cognigy.AI.

      Product

      Cognigy Sessions: Building a Phone Bot with Voice Gateway

      Cognigy Sessions is a techinar series from conversational AI experts for experts. Every episode gives deep ins...

      Customer Service Automation

      "Hi, Can You Help Me Build a Conversational Automation Strategy?"

      Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

      Customer Service Automation

      Why Your Customers Get Upset and What You Can Do to Fix It

      Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

      Product

      Cognigy.AI v4.1.5 with Usability Improvements

      Once again, the newest release of Cognigy.AI, v4.1.5, comes with a number of amazing improvements to your favo...

      Conversational AI

      The Intelligent Voice and Chatbot Revolution

      Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

      Conversational AI

      6 Tips to Reduce Customer Waiting Time With AI

      Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

      Conversational AI

      How Conversational AI Impacts Customer Service - Analyst Review

      Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

      Product

      Cognigy.AI v4.1.4 with new NLU capabilities

      Cognigy.AI v4.1.4 brings various improvements to your favorite Conversational AI platform. Among the newly rel...

      Conversational AI

      What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts

      Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

      Conversational AI

      3 Benefits of AI in Customer Service That Enhance Processes

      Think about how much of your day involved some form of AI in customer service and support.

      Product

      Cognigy CLI 0.6.7 Adds Translation Features

      The Cognigy CLI (Command Line Interface) [see Github for code] is a set of tools that Cognigy Developers can u...