Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

    Search icon

    Back to all categories

      Search icon

      Product

      Cognigy.AI v4.1.3 Brings Question Escalations

      Cognigy.AI v4.1.3 comes jam-packed with amazing new features to enable our users to build more natural convers...

      Conversational AI

      Dealing With Unhappy Customers During the Holiday Rush Using AI

      The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

      Product

      New Cognigy.AI Training Videos Released

      The Cognigy.AI Help Center enables teams to build their projects with step-by-step guides, tutorials, and much...

      Product

      Cognigy.AI v4.1.2 with Improved WebchatWidget

      Cognigy.AI v4.1.2 (see Release Notes) introduces an improved WebchatWidget, better support for large assets an...

      Customer Service Automation

      4 Tips for Personalized Customer Service With Automation

      Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

      Conversational AI

      What is conversation design & why it matters in Conversational AI

      In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...

      Conversational AI

      How Henkel Helps Households Achieve Cleaner Living With Conversational AI

      Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...

      Conversational AI

      "Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021

      2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

      Customer Service Automation

      Omnichannel vs Multichannel in Contact Centers

      There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

      Product

      New Flow Nodes Available with Cognigy.AI v4.1.1

      Cognigy.AI v4.1.1 (see Release Notes) brings new Flow Nodes, improved user management, usability enhancements ...

      Customer Service Automation

      Your 2021 Guide to Intelligent Call Routing System

      Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

      Conversational AI

      How ARAG Leverages Conversational AI

      For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina ...

      Product

      Cognigy.AI v4.1.0 adds In-Product Help and more

      With the release of Cognigy.AI v4.1.0 (see Release Notes), we added exciting new features like In-Product Help...

      Customer Service Automation

      10 Best Practices for Contact Center Automation You Can Implement Today

      The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...