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There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Customer Service Automation

      How to Improve First Call Resolution With Conversational AI

      Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

      Conversational AI Customer Service Automation

      Transforming Customer Service – What to Look for in a Conversational AI Tool

      This article was originally published on The Magazine for Customer Service Managers and Professionals.

      Customer Service Automation

      9 questions to ask chatbot vendors before selecting one

      Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...

      Conversational AI

      Conversational AI in Insurance: The Future of Customer Service is Here

      The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...

      Product

      Give Your Contact Center an AI Boost With Cognigy Voice Gateway

      In 2020, every industry has been facing never-seen-before issues that are leading to staff cuts, workload dist...

      Customer Service Automation

      Will AI replace call center agents?

      Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...

      Product

      Why the Time for RPA-Enabled Chatbots is Now

      For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Proce...

      Product

      Cognigy.AI v4: Our Most Advanced Conversational AI Platform Yet

      Cognigy is proud to launch the most intuitive-to-use yet most powerful conversational AI tool on the market – ...

      Customer Service Automation

      How Conversational AI solves customer experience challenges

      Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...

      Conversational AI

      The First Step in Designing Your Conversational AI Roadmap

      There are many different approaches to designing a roadmap for your technology investment. Do you want to tack...

      Conversational AI

      From FAQs to Process Automation

      Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...

      Conversational AI

      How to Use Conversational AI in Marketing (The Right Way)

      Marketers face the same challenges across all sectors.: How to create the best customer experience along all p...

      Conversational AI

      Conversational AI Use Cases to Inspire Your Own

      Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program eith...

      Conversational AI

      Getting Started With Chatbots

      Chatbots are among the cutting-edge technologies companies are discussing to implement. They can help your bus...