Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Conversational AI Customer Service Automation Contact Center

      Conversational AI in Healthcare: Benefits & Examples

      Positive patient interaction is the cornerstone of a successful healthcare business.

      Product

      You're Invited! Cognigy.AI Tech Update Q3 2024

      The latest Cognigy.AI Tech Update has arrived! AI is evolving fast, and keeping up with the latest tools and f...

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      Advanced Agent QA, Webchat Accessibility, and More with Cognigy.AI v4.84

      The latest release of Cognigy.AI introduces significant improvements in Agent QA, Knowledge AI, and Webchat ac...

      Product

      AI Agent Management: Why Proven Experience Matters

      Enterprises aiming to harness the power of AI need solutions that are not just innovative, but reliable and sc...

      Product

      Source Tag Editability in Knowledge AI and More with Cognigy.AI v4.83

      Cognigy.AI v4.83 introduces more flexibility in adding or deleting Source Tags in Knowledge AI and native inte...

      Conversational AI Contact Center

      How Generative AI is used in Enterprise Contact Centers

      If you’re involved in any form of contact center management, you know that information is incredibly valuable....

      Conversational AI Contact Center

      6 Best Use Cases for AI in Contact Centers

      Though it pays to be skeptical about new technology, there comes a point when value and utility become too com...

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      Contact Center AI: 15 Essential Voice Features

      Building a voice bot is fundamentally different from creating a chat-based counterpart. Factors such as speech...

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      Amazon Bedrock Native Integration and More with Cognigy.AI v4.82

      Dive into Cognigy’s latest LLM orchestration enhancement with our native integration for Amazon Bedrock.

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      6 Best Practices to Implement Real-Time Voice Translation

      Today's globalized world has blurred not only the physical borders but also the cultural and communication bar...

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      Enriched Webchat Metadata, SaaS Health Monitoring, and More with Cognigy.AI v4.81

      Explore our latest release, featuring improved Webchat insights with metadata, enhanced Cognigy SaaS service m...

      Conversational AI Contact Center

      How Conversational & Generative AI Are Transforming Customer Service in Healthcare

      The healthcare industry has long faced the dual challenge of providing high-quality care while managing an eve...

      Conversational AI Contact Center

      What is an AI Contact Center?

      In contact centers, where customer satisfaction and efficiency are vital to your long-term success, AI offers ...

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      Enhanced Collaboration, Silence Overlay, and More with Cognigy.AI v4.80

      Cognigy.AI v4.80 reveals many exciting features including Flow image export for cross-team collaboration, Sile...