Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Product

      Advanced Knowledge AI Parser, Atmosphere Sounds, and More with Cognigy.AI v4.79

      From advanced content extraction in Knowledge AI to optimizing VUX with contact center soundscapes, here is wh...

      Conversational AI Contact Center

      From Retention Handling to Multilingual Voice Services: 3 Insights from the Cognigy Enterprise Roundtable

      The Cognigy Enterprise Roundtable is a quarterly online gathering for Cognigy customers to engage with industr...

      Product

      Now On-Demand: Cognigy.AI Tech Update Q2 2024

      The latest Cognigy.AI Tech Update has arrived! In the ever-evolving world of AI, keeping up with the latest to...

      Product

      Knowledge AI Usage Tracking and More with Cognigy.AI v4.78

      The latest release of Cognigy.AI introduces a brand-new Knowledge AI billing report, together with a streamlin...

      Product

      Native Google Gemini Support and More with Cognigy.AI v4.77

      With Cognigy.AI v4.77, we’re thrilled to announce native support for Google Gemini models, further enhancing o...

      Product

      LLM-Based Intent Reranking and More with Cognigy.AI v4.76

      Building on the previous release of the GenAI embedding model option for NLU training, we’re excited to introd...

      Conversational AI Contact Center

      Smart Grids and Dumb Service: How AI is Transforming Customer Support in Utilities

      The utilities industry is surrounded by digital transformation on all sides, from smart grids, IoT technology,...

      Product

      Native Multimodal UX in Cognigy Webchat and More with Cognigy.AI v4.75

      Cognigy.AI v4.75 features native xApps integration in Cognigy Webchat and more flexible enterprise access mana...

      Product

      LLMs & Conversational AI: 9 Enterprise-Ready Use Cases

      Let’s face it – Large Language Models are incredibly powerful, but they alone aren’t (yet) optimized for enter...

      Product Conversational AI Contact Center Generative AI

      Top 4 Conversational AI Uses for the Retail Industry

      Online shoppers expect much more than just FAQ bots; they expect on-demand, highly personalized digital suppor...

      Conversational AI

      Conversation Design in the Age of LLMs

      In the rapidly evolving world of AI, the nuances of conversation design become increasingly crucial, particula...

      Conversational AI

      Driving Innovation at Incumbents - Insights from ERGO's Head of Innovation & Digital Transformation

      In the rapidly evolving landscape of global business, innovation stands as a beacon guiding companies towards ...

      Product

      Hybrid AI for Intent Recognition, Expansive GenAI Model Support and More with Cognigy.AI v4.74

      The newest release of Cognigy.AI lets you harness the powerful combination of LLM and NLU and enjoy maximum fr...

      Product

      Introducing Next-Gen Cognigy Webchat: Redefine Digital Messaging Experiences

      In an era flooded with information and choices, customer service has moved beyond mere problem-solving to beco...