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Product Conversational AI Customer Service Automation

Unleashing the Power of AI Agents in the Insurance Industry

The world seems more uncertain than ever these days. People seek certainty and they want to feel heard, unders...

Conversational AI Customer Service Automation Generative AI OpenAI

Getting Started Guide: Generative AI Open Beta

You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

Conversational AI Customer Service Automation Contact Center

How to Track & Improve Call Center Response Times

Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

Partner Spotlight Contact Center

Deloitte and Cognigy: Paving the Way for AI-Powered Customer Service Transformation

Deloitte, a leading consulting company known for its strategic expertise, relies on Cognigy.AI as its preferre...

Conversational AI Customer Service Automation Contact Center

7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

Conversational AI

Amazon is Killing Alexa, but the Future of Voice is Bright

A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

Conversational AI Contact Center

What Can Contact Center and CX Leadership Expect in 2023?

We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...

Conversational AI Customer Service Automation Conversational IVR

What’s the Difference Between Standard & Conversational IVR?

If you analyzed every time a customer called support over the past several years, what do you think the most p...

Conversational AI Contact Center

Understanding the Benefits and Efficiencies of Omnichannel Contact Centers

How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...

Conversational AI Customer Service Automation Events Contact Center

What’s Next in CX? 5 Highlights from CCW Europe 2022

Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

Conversational AI Contact Center

Four Reasons why Customers Expect More from Contact Centers

Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

Conversational AI

How to use CAI to improve service level & end channel hopping

Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

Conversational AI

What Customer Experience are you Delivering?

Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...

Conversational AI Contact Center

Transforming CX While Supporting Agents Through Conversational AI

Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...