Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

    Search icon

    Back to all categories

      Search icon

      Conversational AI

      How Enterprises Can Successfully Advance with Their Conversational AI Initiatives

      What Got you Here, Won’t Get you There - Insights from Kane Simms Enterprises are continuously exploring innov...

      Product

      Improved LLM and API Operations with Cognigy.AI v4.73

      The latest version of Cognigy.AI introduces new error handling features to maximize the reliability of LLM and...

      Conversational AI Contact Center

      Cognigy Leads with First-Ever Paid Vacation Policy for AI Agents (April Fools)

      Cognigy is thrilled to announce a groundbreaking development in the world of artificial intelligence and emplo...

      Product

      LLM-Powered Entity Extraction, Expanded Language Assist in AI Copilot, and More with Cognigy.AI v4.72

      With the latest release of Cognigy.AI, level up the language understanding of your AI Agents to new heights, e...

      Product

      Now On-Demand: Cognigy.AI Tech Update Q1 2024

      The latest Cognigy.AI Tech Update has arrived! In the constantly changing landscape of AI, staying abreast of ...

      News Events

      CCW 2024 Berlin: Our Key Takeaways

      As the dust settles from an exhilarating CCW 2024 in Berlin, we at Cognigy have gathered a wealth of insights ...

      Customer Service Automation Customers Contact Center Conversational IVR

      The Future of AI: A Vision for Customer Service in 2024 and Beyond

      With the rapid advancement of both open and closed-source AI models, unparalleled investments and immediate ad...

      Product

      Minimized TTS Latency with Streaming and More in Cognigy.AI v4.71

      Cognigy.AI v4.71 features Streaming support for ElevenLabs Text-to-Speech service to drastically reduce latenc...

      Product

      Advanced LLM Prompting, Deepgram Aura Integration, and More with Cognigy.AI v4.70

      Cognigy.AI v4.70 unveils powerful features for advanced LLM orchestration and humanlike voice conversations at...

      Product

      Enhanced Enterprise Access Control and More with Cognigy.AI v4.69

      The newest release of Cognigy.AI introduces more flexibility in role-based access control, improved error hand...

      Product Knowledge AI AI Copilot

      Web Connector in Knowledge AI, AI Copilot Salesforce Integration, and More with Cognigy.AI v4.68

      From the ability to ingest web content in Knowledge AI to the new native Salesforce integration for AI Copilot...

      Product

      Faster Agent Localization, Expanded Speech Model Support, and More with Cognigy.AI v4.67

      From swift Locale migration to enhanced STT/TTS flexibility and streamlined voice design, here’s what awaits y...

      Product

      LLM-Powered Digression Handling, Enhanced Call Tracing, and More with Cognigy.AI v4.66

      Cognigy.AI v4.66 lets you combine the richness of Generative AI with the structured nature of Conversational A...

      Product

      Now On-Demand: Cognigy.AI Tech Update Q4 2023

      This quarter, Cognigy’s experts come together again to give you an exclusive roundup of our newest product upd...