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Conversational AI

How Advances in AI Make for Happy Telecom Customers

First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...

Conversational AI

7 Tips for Improving Banking Customer Care with AI

Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...

Conversational AI

How Conversational AI is Driving Innovation in the Utilities Sector

Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

Conversational AI

How the Travel and Hospitality Sector is Transforming the Customer Experience for Good

The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...

Conversational AI

The Next Generation of Chatbot is a Proactive Agent

Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

Conversational AI

Partner Spotlight: Roboyo

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Conversational AI

What Does AI Stand For?

What does AI stand for and how can it improve your customer service offerings?

Conversational AI

How do AI Chatbots Work?

How AI chatbots can improve your customer experience The age of the artificially intelligent chatbot has arriv...

Conversational AI

Conversational AI in 2022: A Look Ahead

How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...

Customer Service Automation

Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

Conversational AI

Cognigy Expands International Partner Team, Hires Tech Leader Ralf Wiesmann

Ralf Wiesmann joins the AI provider as the Vice President Strategic Partnerships, bringing 25+ years of expert...

Conversational AI

Partner Spotlight: BluePrism

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Conversational AI

Partner Spotlight: Valantic

We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

Conversational AI

Conversational AI & the metaverse: the future of digital interaction

Big Tech experts are predicting the coming of the next internet. According to myriads of blog posts by tech bu...