Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Aleph Alpha Native Integration, Enhanced LLM Model Selection and More with Cognigy.AI v4.65

      The latest release of Cognigy.AI features enhanced flexibility in LLM model selection alongside further improv...

      Product

      Now On-Demand: AI Copilot Webinar and Cognigy Session

      Imagine a world where contact center agents are supercharged from day one:

      Product

      Context-Aware LLM Conversations, Deepgram STT Integration, and More with Cognigy.AI v4.64

      Cognigy.AI v4.64 unveils the new native integration with Deepgram speech service and contextualized conversati...

      Product

      Optimized Search Accuracy in Knowledge AI and More with Cognigy.AI v4.63

      Cognigy.AI v4.63 features substantial upgrades across the board, including enhanced search experiences with So...

      Customer Service Automation Customers Contact Center Conversational IVR

      How 1 Agent Handles 20 Million Calls a Year

      Prepare to be amazed: the title of this blog is undeniably clickbaity, yet it's also 100% accurate. A single a...

      Product

      Call Tracing: Unlock New Dimensions in VUX Optimization

      In the burgeoning field of voice technology, optimizing Voice User Experience (VUX) is a sophisticated endeavo...

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      Voice Gateway Self-Service Portal, Context-Aware Search, and More with Cognigy.AI v4.62

      Our latest release introduces seamless access to the Voice Gateway Self-Service Portal via Cognigy.AI authenti...

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      Unveiling Context Awareness in Cognigy Knowledge AI

      In the ever-evolving contact center landscape, staying ahead of the curve means constantly innovating and refi...

      Product

      Native GPT-4 Support, Advanced Call Handling, and More with Cognigy.AI v4.61

      Cognigy.AI v4.61 brings onboard native GPT-4 support, coupled with advanced features for error management in v...

      Product Conversational AI Customer Service Automation

      Unleashing the Power of AI Agents in the Insurance Industry

      The world seems more uncertain than ever these days. People seek certainty and they want to feel heard, unders...

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      Benchmarking NLU Engines: a Comparison of Market Leaders

      What makes a top-tier Natural Language Understanding Engine? First and foremost, it’s the ability to accuratel...

      Product

      Plug-and-Play Agent Assist Widgets, Intelligent Routing and More with Cognigy.AI v4.60

      The release of Cognigy.AI v4.60 introduces exciting new features to our agent augmentation features. Also, we’...

      Product

      Introducing Knowledge AI with Cognigy.AI v4.59

      With the release of v4.59, we’re thrilled to announce the availability of our latest product innovation, Cogni...

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      Now On-Demand: Cognigy.AI Tech Update Q3 2023

      Cognigy.AI Tech Update is here! The world of AI is ever-evolving and with so many new tools and features avail...