Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Improved Call Recording and GPT Conversation Node in Cognigy.AI v4.58

      Discover the latest upgrades to Cognigy.AI's voice and Generative AI functionalities.

      Product

      8 Best Practices for Automated Testing in Conversational AI

      Conversational AI interfaces, like chatbots and voice bots, are often the first point of contact in the custom...

      Product

      Dynamic Agent Assist Workspace, Enhanced Live Agent Routing, and More in Cognigy.AI v4.57

      The latest release introduces notable improvements in Cognigy Live Agent and Agent Assist.

      Product

      Custom Speech Vendor Support, LLM-Generated Adaptive Cards and More with Cognigy.AI v4.56

      With Cognigy.AI v4.56, you can now configure any custom speech vendor of your choice and leverage Generative A...

      Product

      Maximizing Genesys Cloud Experience with Cognigy.AI: Essential Integration Guides

      Conversational AI is turning the tide for traditional Interactive Voice Response (IVR) systems and how brands ...

      Product

      Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55

      From extended LLM integration and improved Live Agent Canned Responses to turnkey entity recognition using pat...

      Product

      Smoother Multimodal CX, Live Agent System Monitoring, and More in Cognigy.AI v4.54

      The latest release of Cognigy.AI introduces the ability to enable/disable speech input gathering on demand and...

      Product

      Embrace Conversational AI: Revolutionize your Customer Access Strategy

      As new technologies and communications channels emerge, organizations often quickly plug the gaps in customer ...

      Product

      Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration

      In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...

      Product

      Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53

      From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...

      Product Conversational AI

      Better Together: Generative AI and Conversational AI

      Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

      Product

      Powerful LLM Orchestration and More with Cognigy.AI v4.52

      Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

      Product

      Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys

      Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...

      Product

      Watch On-Demand: Cognigy.AI Tech Update Q2 2023

      Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...