Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51

      Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...

      Product

      From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50

      Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...

      Product

      Enhanced Email Security and More with Cognigy.AI v4.49

      With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...

      Product

      3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI

      As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...

      Product

      End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48

      With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...

      Product

      Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture

      Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...

      Product

      Added Speech Recognition Integration and More with Cognigy.AI v4.47

      Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...

      Product

      Native Nuance Integration and More with Cognigy.AI v4.46

      The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...

      Conversational AI Customer Service Automation Generative AI OpenAI

      Getting Started Guide: Generative AI Open Beta

      You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

      Conversational AI Customer Service Automation Contact Center

      How to Track & Improve Call Center Response Times

      Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

      Product

      Now On-Demand! Cognigy.AI Tech Update Q1 2023

      At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...

      Product

      Introducing Generative AI Features in Open Beta with Cognigy.AI v4.45

      With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...

      Product

      Enriched Conversational Experiences and More with Cognigy.AI v4.44

      From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...

      Partner Spotlight Contact Center

      Deloitte and Cognigy: Paving the Way for AI-Powered Customer Service Transformation

      Deloitte, a leading consulting company known for its strategic expertise, relies on Cognigy.AI as its preferre...