Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Handle Ambiguity with Intent Mapping Priority in Cognigy.AI v4.43

      The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...

      Product

      Your Ultimate Guide to Cloud Contact Center as a Service

      There's nothing better than realizing new tech’s full potential, whether that’s at home or in business. (Perso...

      Product

      Improved Data Management in Insights and More with Cognigy.AI v4.42

      Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...

      Product

      Conversation Design 101: Tips, Templates, and Best Practices

      Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...

      Conversational AI Customer Service Automation Contact Center

      7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

      With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

      Product

      Easier File Management in Live Agent and More with Cognigy.AI v4.41

      ‘Tis the season. From improved attachment handling to quicker and more fun bot building – we’re excited to bri...

      Conversational AI

      Amazon is Killing Alexa, but the Future of Voice is Bright

      A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

      Conversational AI Contact Center

      What Can Contact Center and CX Leadership Expect in 2023?

      We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...

      Conversational AI Customer Service Automation Conversational IVR

      What’s the Difference Between Standard & Conversational IVR?

      If you analyzed every time a customer called support over the past several years, what do you think the most p...

      Product

      Enhanced Step Explorer and More with Cognigy.AI v4.40

      With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...

      Conversational AI Contact Center

      Understanding the Benefits and Efficiencies of Omnichannel Contact Centers

      How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...

      Product

      Agile Development with Flow Replication and More in Cognigy.AI v4.39

      The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...

      Product Conversational AI

      Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

      Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...

      Product

      From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38

      The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...