Cognigy Blog

There is no better place to keep up with the fast-changing world of AI-powered contact centers.

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      Product

      Improved Usability and More with Cognigy.AI v4.37

      Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.

      Product

      13 Best Practices for Your Next Bot Building Project

      From conversation design and intent training to flow orchestration and administration, there are dozens of mov...

      Product

      Data-Driven Resource Planning and More with Cognigy.AI v4.36

      There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...

      Conversational AI Customer Service Automation Events Contact Center

      What’s Next in CX? 5 Highlights from CCW Europe 2022

      Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

      Product

      Improved System Monitoring and More with Cognigy.AI v4.35

      With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...

      Product

      New UI Language Support and More with Cognigy.AI v4.34

      The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...

      Product

      How-to Guide: Extend Your Bot Availability and Functionality in MS Teams

      Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...

      Conversational AI Contact Center

      Four Reasons why Customers Expect More from Contact Centers

      Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

      Product

      Streamlined Locale Management and More with Cognigy.AI v4.33

      The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...

      Product

      How Conversational AI Detect Emotions With Sentiment Analysis

      Imagine a conversation between a disappointed customer and a customer service representative:

      Product

      Seamless Multilingual Voice Services Using Language Recognition

      For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...

      Product

      More Intuitive Insights Dashboards With Cognigy.AI v4.32

      Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboards to increase reporting trans...

      Conversational AI

      How to use CAI to improve service level & end channel hopping

      Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

      Product

      Enhanced WhatsApp Experience & More With Cognigy.AI v4.31

      This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...