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Conversational AI Customer Service Automation Events Contact Center

What’s Next in CX? 5 Highlights from CCW Europe 2022

Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

Product

Improved System Monitoring and More with Cognigy.AI v4.35

With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...

Product

New UI Language Support and More with Cognigy.AI v4.34

The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...

Product

How-to Guide: Extend Your Bot Availability and Functionality in MS Teams

Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...

Conversational AI Contact Center

Four Reasons why Customers Expect More from Contact Centers

Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

Product

Streamlined Locale Management and More with Cognigy.AI v4.33

The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...

Product

Seamless Multilingual Voice Services Using Language Recognition

For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...

Product

More Intuitive Insights Dashboards With Cognigy.AI v4.32

Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboards to increase reporting trans...

Conversational AI

How to use CAI to improve service level & end channel hopping

Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

Product

Enhanced WhatsApp Experience & More With Cognigy.AI v4.31

This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...

Product

Use Live Follow to Optimize Your Virtual Agent on the fly

Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...

Product

Native WhatsApp Endpoint & more with Cognigy.AI v4.30

Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ev...

Product

Elevate Omnichannel CX With Native WhatsApp Endpoint

Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to com...

Product

Improved Accessibility & More With Cognigy.AI v4.29

This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...