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Product Blog

Conversational AI Contact Center

How Generative AI is used in Enterprise Contact Centers

If you’re involved in any form of contact center management, you know that information is incredibly valuable....

Conversational AI Contact Center

6 Best Use Cases for AI in Contact Centers

Though it pays to be skeptical about new technology, there comes a point when value and utility become too com...

Conversational AI Contact Center

How Conversational & Generative AI Are Transforming Customer Service in Healthcare

The healthcare industry has long faced the dual challenge of providing high-quality care while managing an eve...

Conversational AI Contact Center

What is an AI Contact Center?

In contact centers, where customer satisfaction and efficiency are vital to your long-term success, AI offers ...

Conversational AI Contact Center

From Retention Handling to Multilingual Voice Services: 3 Insights from the Cognigy Enterprise Roundtable

The Cognigy Enterprise Roundtable is a quarterly online gathering for Cognigy customers to engage with industr...

Conversational AI Contact Center

Smart Grids and Dumb Service: How AI is Transforming Customer Support in Utilities

The utilities industry is surrounded by digital transformation on all sides, from smart grids, IoT technology,...

Product Conversational AI Contact Center Generative AI

Top 4 Conversational AI Uses for the Retail Industry

Online shoppers expect much more than just FAQ bots; they expect on-demand, highly personalized digital suppor...

Conversational AI Contact Center

Cognigy Leads with First-Ever Paid Vacation Policy for AI Agents (April Fools)

Cognigy is thrilled to announce a groundbreaking development in the world of artificial intelligence and emplo...

Customer Service Automation Customers Contact Center Conversational IVR

The Future of AI: A Vision for Customer Service in 2024 and Beyond

With the rapid advancement of both open and closed-source AI models, unparalleled investments and immediate ad...

Customer Service Automation Customers Contact Center Conversational IVR

How 1 Agent Handles 20 Million Calls a Year

Prepare to be amazed: the title of this blog is undeniably clickbaity, yet it's also 100% accurate. A single a...

Conversational AI Customer Service Automation Contact Center

How to Track & Improve Call Center Response Times

Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

Partner Spotlight Contact Center

Deloitte and Cognigy: Paving the Way for AI-Powered Customer Service Transformation

Deloitte, a leading consulting company known for its strategic expertise, relies on Cognigy.AI as its preferre...

Conversational AI Customer Service Automation Contact Center

7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

Conversational AI Contact Center

What Can Contact Center and CX Leadership Expect in 2023?

We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...