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Product Blog

Conversational AI Contact Center

How Generative AI is used in Enterprise Contact Centers

If you’re involved in any form of contact center management, you know that information is incredibly valuable....

Conversational AI Contact Center

6 Best Use Cases for AI in Contact Centers

Though it pays to be skeptical about new technology, there comes a point when value and utility become too com...

Conversational AI Contact Center

How Conversational & Generative AI Are Transforming Customer Service in Healthcare

The healthcare industry has long faced the dual challenge of providing high-quality care while managing an eve...

Conversational AI Contact Center

What is an AI Contact Center?

In contact centers, where customer satisfaction and efficiency are vital to your long-term success, AI offers ...

Conversational AI Contact Center

From Retention Handling to Multilingual Voice Services: 3 Insights from the Cognigy Enterprise Roundtable

The Cognigy Enterprise Roundtable is a quarterly online gathering for Cognigy customers to engage with industr...

Conversational AI Contact Center

Smart Grids and Dumb Service: How AI is Transforming Customer Support in Utilities

The utilities industry is surrounded by digital transformation on all sides, from smart grids, IoT technology,...

Product Conversational AI Contact Center Generative AI

Top 4 Conversational AI Uses for the Retail Industry

Online shoppers expect much more than just FAQ bots; they expect on-demand, highly personalized digital suppor...

Conversational AI

Conversation Design in the Age of LLMs

In the rapidly evolving world of AI, the nuances of conversation design become increasingly crucial, particula...

Conversational AI

Driving Innovation at Incumbents - Insights from ERGO's Head of Innovation & Digital Transformation

In the rapidly evolving landscape of global business, innovation stands as a beacon guiding companies towards ...

Conversational AI

How Enterprises Can Successfully Advance with Their Conversational AI Initiatives

What Got you Here, Won’t Get you There - Insights from Kane Simms Enterprises are continuously exploring innov...

Conversational AI Contact Center

Cognigy Leads with First-Ever Paid Vacation Policy for AI Agents (April Fools)

Cognigy is thrilled to announce a groundbreaking development in the world of artificial intelligence and emplo...

Product Conversational AI Customer Service Automation

Unleashing the Power of AI Agents in the Insurance Industry

The world seems more uncertain than ever these days. People seek certainty and they want to feel heard, unders...

Conversational AI Customer Service Automation Generative AI OpenAI

Getting Started Guide: Generative AI Open Beta

You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

Conversational AI Customer Service Automation Contact Center

How to Track & Improve Call Center Response Times

Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...