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      Conversational AI Contact Center

      Smart Grids and Dumb Service: How AI is Transforming Customer Support in Utilities

      The utilities industry is surrounded by digital transformation on all sides, from smart grids, IoT technology,...

      Product Conversational AI Contact Center Generative AI

      Top 4 Conversational AI Uses for the Retail Industry

      Online shoppers expect much more than just FAQ bots; they expect on-demand, highly personalized digital suppor...

      Conversational AI

      Conversation Design in the Age of LLMs

      In the rapidly evolving world of AI, the nuances of conversation design become increasingly crucial, particula...

      Conversational AI

      Driving Innovation at Incumbents - Insights from ERGO's Head of Innovation & Digital Transformation

      In the rapidly evolving landscape of global business, innovation stands as a beacon guiding companies towards ...

      Conversational AI

      How Enterprises Can Successfully Advance with Their Conversational AI Initiatives

      What Got you Here, Won’t Get you There - Insights from Kane Simms Enterprises are continuously exploring innov...

      Conversational AI Contact Center

      Cognigy Leads with First-Ever Paid Vacation Policy for AI Agents (April Fools)

      Cognigy is thrilled to announce a groundbreaking development in the world of artificial intelligence and emplo...

      Product Conversational AI Customer Service Automation

      Unleashing the Power of AI Agents in the Insurance Industry

      The world seems more uncertain than ever these days. People seek certainty and they want to feel heard, unders...

      Product Conversational AI

      Better Together: Generative AI and Conversational AI

      Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

      Conversational AI Customer Service Automation Generative AI OpenAI

      Getting Started Guide: Generative AI Open Beta

      You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

      Conversational AI Customer Service Automation Contact Center

      How to Track & Improve Call Center Response Times

      Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

      Conversational AI Customer Service Automation Contact Center

      7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need

      With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

      Conversational AI

      Amazon is Killing Alexa, but the Future of Voice is Bright

      A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

      Conversational AI Contact Center

      What Can Contact Center and CX Leadership Expect in 2023?

      We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...

      Conversational AI Customer Service Automation Conversational IVR

      What’s the Difference Between Standard & Conversational IVR?

      If you analyzed every time a customer called support over the past several years, what do you think the most p...