There is no better place to keep up with the fast-changing world of AI-powered contact centers.

    Search icon

    Back to all categories

      Search icon

      Product Blog

      Conversational AI Contact Center

      Understanding the Benefits and Efficiencies of Omnichannel Contact Centers

      How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...

      Product Conversational AI

      Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

      Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...

      Conversational AI Customer Service Automation Events Contact Center

      What’s Next in CX? 5 Highlights from CCW Europe 2022

      Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

      Conversational AI Contact Center

      Four Reasons why Customers Expect More from Contact Centers

      Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

      Conversational AI

      How to use CAI to improve service level & end channel hopping

      Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

      Conversational AI

      What Customer Experience are you Delivering?

      Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...

      Conversational AI Contact Center

      Transforming CX While Supporting Agents Through Conversational AI

      Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...

      Conversational AI

      How Advances in AI Make for Happy Telecom Customers

      First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...

      Conversational AI

      7 Tips for Improving Banking Customer Care with AI

      Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...

      Conversational AI

      How Conversational AI is Driving Innovation in the Utilities Sector

      Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

      Conversational AI

      How the Travel and Hospitality Sector is Transforming the Customer Experience for Good

      The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...

      Conversational AI

      The Next Generation of Chatbot is a Proactive Agent

      Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

      Conversational AI

      Partner Spotlight: Roboyo

      We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...

      Conversational AI

      What Does AI Stand For?

      What does AI stand for and how can it improve your customer service offerings?