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Product Blog

Conversational AI Enterprise

Cognigy's Innovation Pillars: Powering Our Research-Driven Product Strategy

Innovation is at the core of a company's competitiveness. Driven by R&D it is a process that determines ho...

Conversational AI

Supercharge your RPA with Conversational AI

This article was first published on Luxatia International. Join us in Berlin for the 4th World RPA & AI Su...

Conversational AI

How Conversational AI Is Driving the Future of IT Service Desk

The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 20...

Conversational AI

Contact Center vs. Call Center: Understanding the Differences

We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...

Conversational AI

How Five Companies Use Conversational AI to Enhance Their CX

Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...

Conversational AI

Where Does AI Fit in Your Contact Center Strategy?

Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...

Conversational AI

Chatbots vs. Conversational AI: is there a difference?

AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...

Conversational AI

The Intelligent Voice and Chatbot Revolution

Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

Conversational AI

6 Tips to Reduce Customer Waiting Time With AI

Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

Conversational AI

How Conversational AI Impacts Customer Service - Analyst Review

Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

Conversational AI

What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts

Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

Conversational AI

3 Benefits of AI in Customer Service That Enhance Processes

Think about how much of your day involved some form of AI in customer service and support.

Conversational AI

Dealing With Unhappy Customers During the Holiday Rush Using AI

The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

Conversational AI

What is conversation design & why it matters in Conversational AI

In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...