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      Conversational AI

      Contact Center vs. Call Center: Understanding the Differences

      We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...

      Conversational AI

      How Five Companies Use Conversational AI to Enhance Their CX

      Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...

      Conversational AI

      Where Does AI Fit in Your Contact Center Strategy?

      Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...

      Conversational AI

      Chatbots vs. Conversational AI: is there a difference?

      AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...

      Conversational AI

      The Intelligent Voice and Chatbot Revolution

      Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

      Conversational AI

      6 Tips to Reduce Customer Waiting Time With AI

      Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

      Conversational AI

      How Conversational AI Impacts Customer Service - Analyst Review

      Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

      Conversational AI

      What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts

      Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

      Conversational AI

      3 Benefits of AI in Customer Service That Enhance Processes

      Think about how much of your day involved some form of AI in customer service and support.

      Conversational AI

      Dealing With Unhappy Customers During the Holiday Rush Using AI

      The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

      Conversational AI

      What is conversation design & why it matters in Conversational AI

      In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...

      Conversational AI

      How Henkel Helps Households Achieve Cleaner Living With Conversational AI

      Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...

      Conversational AI

      "Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021

      2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

      Conversational AI

      How ARAG Leverages Conversational AI

      For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina ...