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Product Blog

Conversational AI

How Henkel Helps Households Achieve Cleaner Living With Conversational AI

Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...

Conversational AI

"Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021

2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

Conversational AI

How ARAG Leverages Conversational AI

For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Dr. Ina ...

Conversational AI Customer Service Automation

Transforming Customer Service – What to Look for in a Conversational AI Tool

This article was originally published on The Magazine for Customer Service Managers and Professionals.

Conversational AI

Conversational AI in Insurance: The Future of Customer Service is Here

The nearly three-centuries old insurance industry has been somewhat slow in catching up with the digital age. ...

Conversational AI

The First Step in Designing Your Conversational AI Roadmap

There are many different approaches to designing a roadmap for your technology investment. Do you want to tack...

Conversational AI

From FAQs to Process Automation

Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...

Conversational AI

How to Use Conversational AI in Marketing (The Right Way)

Marketers face the same challenges across all sectors.: How to create the best customer experience along all p...

Conversational AI

Conversational AI Use Cases to Inspire Your Own

Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program eith...

Conversational AI

Getting Started With Chatbots

Chatbots are among the cutting-edge technologies companies are discussing to implement. They can help your bus...

Conversational AI

Chatbots & RPA: the perfect co-workers

Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, ...