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      Conversational AI Customer Service Automation Conversational IVR

      What’s the Difference Between Standard & Conversational IVR?

      If you analyzed every time a customer called support over the past several years, what do you think the most p...

      Conversational AI Customer Service Automation Events Contact Center

      What’s Next in CX? 5 Highlights from CCW Europe 2022

      Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

      Customer Service Automation

      Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud

      Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...

      Customer Service Automation

      The Next Chapter in Customer Service Automation

      In its short time span, how has Conversational AI already evolved and how is it transforming customer service ...

      Customer Service Automation

      What Your Customers Really Think About Customer Service Automation

      Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in...

      Customer Service Automation

      Managing Customer Expectations in the Age of Artificial Intelligence

      Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

      Customer Service Automation

      "Hi, Can You Help Me Build a Conversational Automation Strategy?"

      Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

      Customer Service Automation

      Why Your Customers Get Upset and What You Can Do to Fix It

      Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

      Customer Service Automation

      4 Tips for Personalized Customer Service With Automation

      Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

      Customer Service Automation

      Omnichannel vs Multichannel in Contact Centers

      There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

      Customer Service Automation

      Your 2021 Guide to Intelligent Call Routing System

      Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

      Customer Service Automation

      10 Best Practices for Contact Center Automation You Can Implement Today

      The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

      Customer Service Automation

      How to Improve First Call Resolution With Conversational AI

      Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

      Conversational AI Customer Service Automation

      Transforming Customer Service – What to Look for in a Conversational AI Tool

      This article was originally published on The Magazine for Customer Service Managers and Professionals.