Cognigy Blog - Page 3

  • There are no suggestions because the search field is empty.

Back to all categories

  • There are no suggestions because the search field is empty.
Search icon

Product Blog

Customer Service Automation

Omnichannel vs Multichannel in Contact Centers

There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

Customer Service Automation

Your 2021 Guide to Intelligent Call Routing System

Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...

Customer Service Automation

10 Best Practices for Contact Center Automation You Can Implement Today

The modern-day consumer expects an exceptional experience throughout a purchase journey, right from engaging w...

Customer Service Automation

How to Improve First Call Resolution With Conversational AI

Customer experience (CX) has emerged as the single most crucial aspect of a buyer’s journey in 2020. By that m...

Conversational AI Customer Service Automation

Transforming Customer Service – What to Look for in a Conversational AI Tool

This article was originally published on The Magazine for Customer Service Managers and Professionals.

Customer Service Automation

9 questions to ask chatbot vendors before selecting one

Looking at chatbots and automation? We've gathered the best 9 questions from our RFI template to ask potential...

Customer Service Automation

Will AI replace call center agents?

Call centers have always capitalized on new-age technologies to improve their operations and services, ranging...

Customer Service Automation

How Conversational AI solves customer experience challenges

Like all businesses, contact centers are under increasing pressure to do more with less. There is a need to re...