Conversational AI and RPA: Perfect Companions for a Best-in-Class CX

How Do Conversational AI and RPA Work Together to Improve the Customer Experience?

In today’s increasingly omni-channel world, speed, accuracy and efficiency are not only expected, but demanded.

Automation of key business processes using robotic process automation (RPA) – such as opening new accounts, applying for mortgages, processing loans, invoices or sales orders – has already produced significant benefits for many organizations. These benefits were initially focused on back-office efficiencies. New technologies have made their way into the solution stack to use that same back-office automation to drive a truly self-service culture for customers, employees and partners.

One of the innovative technologies accelerating this change is conversational AI. This next level of automation is transforming RPA and elevating the customer experience.

Download this whitepaper to take a closer look at what RPA and conversational AI are and how they transform the customer experience together.