A Conversation Series on Taking CX to the Next Level

In this episode of CX Disruptors – AI Impact Series, Felix Wrobel from ERGO discusses how Conversational AI is transforming customer service for over 10 million calls annually. Learn how ERGO leverages AI to automate simple tasks, reduce wait times, and improve customer satisfaction, all while supporting agents in providing personalized service. Felix shares ERGO’s vision of becoming the leading digital insurer by 2025 and explains the role of Conversational AI in driving efficiency and 24/7 support.

In this episode of CX Disruptors – Season 3: AI Impact Series, Donghyun Kim, IT Specialist at Toyota Deutschland GmbH, shares how Toyota is leveraging AI to enhance driver safety and streamline customer service. Discover how AI-powered voice agents notify vehicle owners of critical issues, ensure timely repairs, and improve customer interactions, all while reducing the workload for human agents. This episode highlights the transformative impact of AI on customer experience, from safety alerts to seamless lead management.

Welcome to another episode of Cognigy's CX Disruptors AI Impact Series! In this video, Xenia Hanke, Jr. Software Engineer at Bayer, shares insights into their innovative use case with the DSO Go chatbot. Discover how Bayer revolutionizes internal communications and enhances employee support with cutting-edge AI technology. Learn how Bayer's DSO Go chatbot answers thousands of questions instantly, supporting over 19,000 employees in multiple languages. See the significant impact on employee satisfaction and operational efficiency through innovative chatbot technology powered by Cognigy.AI.

Join us for CX Disruptors Season 3: AI Impact Series as Phillip Doherty, AI Product Manager at Lippert, delves into their journey of implementing Conversational AI to enhance customer service. Learn how Lippert automated key processes like part price, availability, and order status to provide 24/7 support, drastically reducing costs and improving efficiency. Discover the real-world challenges and solutions in deploying AI, and how Lippert ensures their customers get the help they need instantly and seamlessly. Don't miss Phillip's expert insights on the transformative power of AI in customer service.

In this season finale of the CX Disruptors Masters Series, join Jarrod as he interviews Philipp Heltewig CEO & Co-Founder of Cognigy. Watch as they delve into the rapidly evolving landscape of artificial intelligence (AI) technology and its implications for businesses. Philipp Heltewig, a seasoned expert in AI, shares valuable insights on the key factors determining business success in implementing AI, the transformative potential of open source AI models, and the shifting paradigms in customer service, sales, and marketing. Watch now and explore the future of customer experience!

Join Zeus Kerravala, Founder and Principal Analyst at ZK Research, in a dynamic exploration of 2023's transformative trends and their impact on the upcoming year. Discover how AI is reshaping customer experiences. Uncover insights on virtual interfaces, the evolving dynamics of contact center agents, and the delicate balance between human interactions and AI. Don't miss this oppertunity to gain valuable perspectives on the challenges of siloed data in customer journeys and the need for a holistic approach.

Join us for Season 2, Episode 6 of Cognigy's CX Disruptors Masters Series: CX Forecast 2024 with Nicolas de Kouchkovsky, Principal Analysts at CaCube Consulting. Explore the future of customer experience (CX) strategy in 2024, delving into the evolving landscape of enterprise transformation. Learn about the strategic impact of AI in customer service operations and the pivotal role of data architecture. Gain insights into practical steps and key considerations for navigating the dynamic CX landscape and staying ahead in the ever-changing world of technology.

Dive into this episode of CX Disruptors with Jon Arnold, Principal at J Arnold & Associates and join the conversation on "Mastering the AI Wave: Big Tech's Role, Real World Challenges, and Technical Business Insights." 🔍 Big Tech's Role in AI Adoption: Explore the pivotal role played by tech giants like Amazon, Microsoft, and Google in driving AI adoption. Uncover the shift from startup-led disruptions to major players shaping the AI landscape, influencing business strategies and customer expectations. 🌐 Challenges of AI Adoption: Delve into the challenges and realities of adopting AI, emphasizing practical value and business benefits. Understand the unique characteristics of AI, including data dependence and cloud infrastructure maturation. Anticipate hurdles like the rapid pace of adoption and cautious implementation in customer-facing environments. 🛠️ Considerations for Businesses in AI: Get insights into crucial considerations for businesses entering the AI arena. From a well-crafted strategy to evaluating vendors and navigating compliance and ethical considerations, discover the keys to successful AI implementation in a rapidly evolving landscape. Don't miss out on reshaping your perception of AI in customer service – hit play now!

Join Cognigy's Jarrod Davis and Blair Pleasant, President & Principal Analyst at COMMfusion, for Season 2, Episode 4 of CX Disruptors Masters Series. Delve into the world of Generative AI and its effects on contact centers, as well as the growing public awareness fueled by technologies like ChatGPT. Discover the cautious approach to AI adoption, with a focus on trust, privacy, and security. Take a deep dive into the evolving landscape of AI technologies and the essential considerations for responsible adoption in contact centers. Watch now and explore the future of customer experience!

Join Cognigy's Jarrod Davis and Blair Pleasant, President & Principal Analyst at COMMfusion, for Season 2, Episode 4 of CX Disruptors Masters Series. Delve into the world of Generative AI and its effects on contact centers, as well as the growing public awareness fueled by technologies like ChatGPT. Discover the cautious approach to AI adoption, with a focus on trust, privacy, and security. Take a deep dive into the evolving landscape of AI technologies and the essential considerations for responsible adoption in contact centers. Watch now and explore the future of customer experience!

Dive into the future of customer service with Season 2, Episode 3 of Cognigy's CX Disruptors Masters Series! This episode features Robin Gareiss, CEO & Analyst at Metrigy, discussing:

Customer Service Gap and AI Adoption: Explore the disparity between business delivery and consumer expectations in customer service, emphasizing AI challenges and opportunities.

Age-Related Preferences in Technology: Discover the impact of age on technology preferences and the importance of diverse communication channels.

Employee Experience and Customer Satisfaction: Uncover the evolving role of employee experience in contact centers and its direct link to customer satisfaction.

Watch now for insights into customer service dynamics, AI's role, age considerations, and the vital link between employee experience and satisfaction.

In this episode of CX Disruptors Masters Series, we welcome Dave Michaels, Lead Analyst from Talking Points, to explore the profound impact of Generative AI on contact centers. Discover how AI is reshaping every aspect of customer interactions, from scheduling to sentiment analysis, and why 2024 is predicted to be a pivotal year in the evolution of customer service. Gain insights into the challenges and opportunities as the industry shifts from channel-centric to data-centric approaches, offering a glimpse into a future where the traditional contact center may undergo a significant metamorphosis.

Join Jarrod from Cognigy in an engaging conversation with Sheila McGee-Smith, the president and principal analyst of McGee-Smith Analytics, as they explore the evolution of customer experience from the early days of call centers to the present.

Gain valuable insights into the impact of Generative AI, the promises and challenges faced by the contact center industry, and what to expect in 2024. Discover the best practices for leveraging technology in customer service and hear intriguing customer stories that showcase the dynamic landscape of CX disruption.

Amas Tenumah, Founder of BXG Academy

Thijs Waanders, Consulting Director @ Cognigy

Simon Kriss, Chief Innovation Officer @ the CX Innovation Institute

Oliver Maus & Özge Karadag from Bosch Rexroth