Improve your Customer Experience with Cognigy & Datacom

Meet Datacom

Built on strong values, we operate across Australasia to help our customers and communities thrive by shaping their futures. Datacom offers a broad range of services and solutions spanning technology, operations, digital and cybersecurity, all underpinned by deep industry expertise and insights.

With over half a century of experience, the right technology and the creativity of our people, Datacom strives to make a meaningful impact, with an unwavering commitment to greater security, enhanced productivity, and a more sustainable future for our people and the communities we serve.

We work with clients of all sizes, from small start-ups to government agencies and multinational corporations, to deliver on our promise: turning the imaginable into reality.

Datacom

Datacom has grown into one of the region’s leading locally-owned technology businesses.

"Organisations often ask us how they should structure their function or what technology to buy to deliver better customer experience. The better question to ask is how they can solve in a way that offers a more holistic and compelling digital experiences for customers and team members."

Dean Fox, Director, Transformation at Datacom

How Datacom and Cognigy join forces

Datacom and Cognigy are transforming customer service by combining Datacom's local expertise and Cognigy's advanced Conversational AI technology. This partnership empowers businesses to enhance customer interactions with AI Agents capable of delivering personalised, 24/7 multilingual support across channels. By automating routine tasks and augmenting human agents with tools like real-time AI coaching and sentiment analysis, this collaboration helps businesses scale operations, improve efficiency, and meet rising customer expectations​.

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Get in touch with Datacom

Creating compelling digital experiences together with Cognigy

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