DHL delivers AI to the Contact Center

DHL, Cognigy, and Telekom MMS deliver powerful insights into the future of Contact Center AI, showing how it's not just improving but revolutionizing customer service. DHL, managing over 15 billion letters and parcels annually, deals with around 30 million customer service inquiries each year. Maintaining exceptional service quality at this scale is a significant challenge, but with the implementation of the AI Agent, Paula, DHL is effectively enhancing its customer service operations.

Logo-DHL-Customer Story
play

Watch full presentation: DHL at Digital X [GERMAN]

Want The Same Success With Cognigy.AI?

Leverage the power of Conversational AI
Serve customers and employees 24/7 on any channel
Provide better services at lower costs