The Impact
Using AI has allowed Lippert to achieve a 37% containment rate, resulting in an 80% cost reduction from handled queries. The efficiency and usability of the AI self-service has also increased the conversion rate for its online store purchases, highlighting the effectiveness of the solution in streamlining operations and enhancing customer experience.
Looking forward, Lippert plans to expand its AI initiatives with Cognigy, including launching a Voice AI Agent, integrating Knowledge AI search options and Agent Copilot to further streamline support processes.
![Agent Savings](https://www.cognigy.com/hs-fs/hubfs/headset_icon.png?width=92&height=92&name=headset_icon.png)
Cost Effective Agent Support
![Digital Assistants_NEW1](https://www.cognigy.com/hs-fs/hubfs/Digital%20Assistants_NEW1.png?width=84&height=84&name=Digital%20Assistants_NEW1.png)
178,000 Automated Conversations
![Partnership-1](https://www.cognigy.com/hs-fs/hubfs/Partnership-1.png?width=95&height=95&name=Partnership-1.png)