In today’s rapidly evolving technological landscape, the prominence of conversational AI and digital assistants has taken center stage. At the heart of this revolution lie large language models (LLMs) that have transformed how businesses interact, communicate, and serve their stakeholders. This talk delves into the potential and challenges of integrating LLMs into large-scale enterprise system landscapes. We´ll explore how these state-of-the-art models can be effectively leveraged to enhance customer experience, streamline internal processes, and create value across various business functions.