According to Gartner®, “By 2026, 50% of customer service and support organizations will have implemented GenAI-driven VAs for agent assistance/customer-facing tasks.”
To stay ahead, service leaders must leverage GenAI to enhance their Conversational AI platforms. This Gartner report by Uma Challa explores how GenAI is transforming traditional conversational AI, offering strategic insights to help you navigate this change.
Key Takeaways from the Report:
- Revolutionizing Use Cases: Understand how GenAI is changing Conversational AI applications.
- Vendor Investments: Learn about significant vendor investments in GenAI.
- Strategic Adoption: Discover the best approaches for adopting GenAI technology.
- Enterprise Integration: Explore the importance of integrating GenAI with enterprise platforms.
Download our complimentary report now to see how Generative AI can elevate customer experience and boost agent productivity.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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