Build amazing customer and agent experiences by leveraging the power of two Gartner Magic Quadrant leaders: Cognigy and Genesys. Meet us at booth GS7 and discover the power of Conversational AI and Generative AI working together to close the service gap, making every customer interaction more meaningful.  Schedule a meeting and receive a Yeti tumbler!*

Enterprises today are under pressure to deliver next-gen customer service experiences, and as a result, many are turning to AI Agents, powered by Generative and Conversational AI. How are enterprises using these AI Agents and how does it work with the Genesys ecosystem? Join this session to hear how two pioneers – a retail giant and a large digital services provider – are using AI agents to transform their operations and CX with the Genesys and Cognigy solution. Take an illuminating journey through the intersection of AI and real-world challenges, and gain insights into integrating AI seamlessly into the contact center with two Magic Quadrant leaders.  

• Best practices for getting started with GenAI-powered Agents in the Genesys ecosystem to advance CX 
• Hear real-life use cases in using AI Agents (phone and chat) in the Genesys ecosystem to tackle contact centers’ biggest challenges   
• See the real-world metrics behind AI’s impact in the contact center