Transform customer engagement with fully pre-trained AI Agents
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AI Agent Manager
Visual AI Agent creation and orchestration engine
Agentic AI
Autonomous, goal-oriented AI Workforce powered by LLMs
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Blueprint for an AI-First Contact Center
Download noweBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreAI Agent Manager
Visual AI Agent creation and orchestration engine
Agentic AI
Autonomous, goal-oriented AI Workforce powered by LLMs
Voice Gateway
Turnkey voice connectivity to any contact center
Generative AI
Enterprise-ready LLMs for CX transformation
Knowledge AI
AI-based semantic search and knowledge management
NLU
Market-leading AI for 100+ languages
Multimodal CX
Cross-channel customer journeys with xApps
Agent Copilot
Next-gen agent assist for enterprise contact centers
Live Chat
AI-powered Live Agent workspace
Insights
Omnichannel reporting and analytics suite
Downloads
Guides, white papers, analyst reports and more
Blog
Stay in the loop on everything CX and CAI
Cognigy Academy
Become a certified expert with on-demand courses
Showcase Shorts
Explore the art of the possible in short videos demonstrating CAI
CX Disruptors
Insights from leading voices in the customer service industry
eBook: Blueprint for an AI-First Contact Center
Download noweBook: Generative AI for Contact Centers
Download nowWebinar: Generative AI and Cognigy in the Contact Center
Watch nowAbout Us
Join our mission to make Conversational AI more accessible
Our Partners
Dive into our global ecosystem of leading business and technology partners
Events
Find us at live conferences or virtual meetups
Careers
Help us achieve our vision with your talents and skills
News & Announcements
Be the first to know about all the latest news
Cognigy Experience Summit (CXS)
The paramount event for AI visionaries and the Cognigy Community
Contact Us
Reach out to our experts and get your questions answered
Cognigy Trust Center
See how we help your organization secure sensitive data and comply with applicable laws and regulations.
Read MoreThe Future of Enterprise-Grade AI Adoption
An in-depth guide into the trusted use of AI in customer service automation
Read MoreCognigy.AI is officially AIC4-approved
Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue.
Read MoreThese organizations represent a diverse range of industries we collaborate with, spanning automotive, financial services, retail, and logistics. Their unique perspectives allow us to tackle specific challenges across sectors. By leveraging insights from such varied fields, we can continuously improve and ensure our solutions remain relevant and impactful for all industries.
In 2024, 12 leading brands gathered in Frankfurt for a full day, co-hosted by Lufthansa Group, at their FlyingLab premises to strategize, network, and explore customer roadmaps alongside Cognigy's future plans.
Through in-depth discussion rounds, participants identified key priorities for both the near and long term, emphasizing how customers and Cognigy can grow together as a community. As the world’s leading technology, supported by its customers, Cognigy will continue to stay ahead of the curve, driving innovation and success in the industry.
Cognigy will provide exclusive insights on product plans to CAB members to receive roadmap feedback, ensuring all input remains confidential
On average, a CAB member needs 10-15 hours a year, incl. a 30-min interview, an 8-hour annual meeting, and 1 hour for reading materials
CAB members can provide strategic input based on their specific market knowledge or product advice to address their company requirements and expand usage
The networking opportunities were invaluable, and hearing from other customers was truly worthwhile. The CEO’s Future Roadmap presentation gave us a clear vision of what’s to come, and I can’t wait to see it all unfold.
2024 Advisory Board Member
Contact us.
Natalie Atangana
Senior Customer Advocacy Manager
Phone: +49 211 54213535