IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021

Cognigy.AI recognized for strengths in:

• Strong technology support: Cognigy has developed very strong natural language processing capabilities as well as an extensive low-code developer toolset for creating and deploying conversational AI applications.
• Broad-based channel capabilities: Cognigy supports a wide range of digital channels including text messaging/SMS, rich web chat, email, Facebook Messenger, WhatsApp, Slack, Microsoft Teams, and others.
• Voice capabilities: Cognigy Voice Gateway allows seamless integration into any existing voice network and can connect to various engagement channels from where users initiate calls.

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.