Meet with Cognigy at IT Expo


Easily deploy AI Agents in your contact center to deliver fast, personalized, and exceptional service. Learn more by meeting with Cognigy at booth #1646!

Meet with Cognigy
Avaya Engage (1)

Phone & Voice

With Cognigy Voice AI Agents, deliver empathetic and effortless phone conversations that scale.

Chat & Messaging

Make it easy and convenient for customers to get effective and personal support – anytime, on all digital and messaging channels.

Agent Copilot

Cognigy's Agent Copilot equips service agents with essential tools and knowledge at their fingertips to swiftly and confidently manage customer queries across channels.

February 12
9AM
Agent Assist and Virtual Assistants: How are Companies Supercharging their Agents?

CX leaders are increasingly focused on agent productivity—and a key way they make that happen is through the use of advanced technology. Agent assist is the most widely used AI application for customer experience, as well as the top AI application to help close sales. Benefits are profound, initially including a 27% reduction in average handle time, but now a shift to using that time reduction for upsell. During this session, you’ll learn key best practices based on a global study of more than 600 companies for adding or improving agent performance through the use of agent assist.

hardy-myers

Hardy Myers

SVP, Global Partnerships

Robin-1

Robin Gareiss

CEO & Principal Analyst @ Metrigy

10AM
Evolving Role of the Contact Center – More Than Just Customer Service
Providing customer service has long been the core role of the contact center, but with today’s emphasis on customer experience, new technologies are enabling insights that businesses have never had before. Not only is AI providing new capabilities for contact center agents to deliver highly personalized forms of customer service, but also to provide new forms of data to other business functions that engage with customers. With AI in full ascendancy, the contact center’s role will evolve beyond customer service to being a pipeline of data to drive a wide range of decisions across the entire business. This session will address how AI is having a transformational impact on the contact center, and why it serves as a model for how data-driven the future of work is going to be.
Jon Arnold

Jon Arnold

Principal Analyst @ J Arnold Associates

Hardy Myers

Hardy Myers

SVP, Global Partnerships

February 13
12-12:45 PM
Roundtable: What does your AI Workforce of the Future look like?

Enterprises are under pressure to deliver next-gen customer service experiences, and as a result, many are turning to AI Agents, powered by Generative and Conversational AI. Join an interactive roundtable discussion with like-minded Customer Service and CX leaders around the intersection of AI and real-world challenges. Hosted by Gartner and Forrester Conversational AI leader, Cognigy, share and hear real-world stories about how AI is transforming CX and catapulting ROI, and get inspired about how to form your AI workforce of the future. 

hardy-myers

Hardy Myers

SVP, Global Partnerships

Book a meeting with Cognigy!

Avoid the crowd and pre-book a meeting with our team at the Tech Super Show to learn how to leverage Conversational AI for your contact center.