Jessica Gopalakrishnan

Jessica Gopalakrishnan is a marketing strategist experienced in accelerating growth at early stage and mature startups. As the Senior Director of Marketing at Cognigy, she is focused on demand generation strategies for the North American market, as well as advancing global awareness about Conversational AI and customer service automation.

How Are Chief Claims Officers Shifting Their Strategies?

Not every industry can say its time is now, but for insurers the global COVID-19 pandemic has seen the industr...

Combining Conversational AI and RPA to Improve Customer Experiences

Within the next two years, 72 percent of organizations will be working with robotic process automation (RPA) i...

Conversational AI Customer Service Automation

How Successful are Contact Centers with AI and Chatbots?

Top-rated brands provide an outstanding customer experience. They make customer interactions convenient, painl...