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Cognigy is named Top Supplier Retail 2025
San Francisco | Düsseldorf, February 19, 2025 – Cognigy, a global leader in AI-powered customer service solutions, today announced it has been honored with the prestigious Top Supplier Retail 2025 Award from the EHI Retail Institute at the Reta Awards, the most recognized accolade in the retail industry. Cognigy shares this award with the Schwarz Group, whose Lidl stores leverage Cognigy’s technology to power the innovative Lidl Instore Voice Assistant (LIVA).
In the fast-paced environment of Lidl stores, employees need instant access to information to keep operations running smoothly. With headsets connected to LIVA, an AI Voice Assistant powered by Cognigy’s platform, they can retrieve product details, check inventory, or even open and close tills, simply by speaking. LIVA provides the answers and actions they need in real time. By reducing unnecessary travel within the store, the solution streamlines workflows and allows employees to focus more on customers.
This innovation is driven by Schwarz Digits, with Schwarz IT equipping Lidl employees with the necessary technology to enhance internal communication. LIVA, powered by Cognigy.AI and integrated with multiple backend systems, ensures that store teams can work more efficiently while keeping operations seamless.
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“We are incredibly proud to receive this award alongside the Schwarz Group.
Our solution used for the Lidl Instore AI Voice Assistant demonstrates the leadership of our enterprise-grade technology to realize high-value use cases at scale and support our valued customers to stay ahead with best-in-class AI Agents.”
Philipp Heltewig, CEO and Co-Founder of Cognigy.
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AI Agents are becoming an increasingly critical component of modern retail operations, enabling automation, improving efficiency, and enhancing customer and employee experiences. According to Accenture, 93% of retail CxOs are planning to scale up their investment in AI and generative AI over the next 3–5 years. Cognigy’s AI Agents are already helping leading retailers worldwide streamline processes, achieve automation rates of over 75%, and ensure accurate intent identification and routing, exceeding 96% on voice channels. Designed for global scalability, Cognigy’s solutions empower retailers to stay ahead in an AI-driven future.
