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San Francisco | Düsseldorf (March 11, 2024) — Cognigy, a global leader in AI-enabled customer service solutions, recently hosted the inaugural Cognigy Awards during the Cognigy Experience Summit in Düsseldorf, Germany. These awards celebrated outstanding achievements in leveraging AI Agents for businesses, highlighting remarkable success stories in the field.
Nominations for the awards were open from October 2023 to January 2024 and garnered an exceptional response, showcasing the global enthusiasm and commitment of companies to harness Cognigy’s AI Agents for transformative solutions.
From the multitude of outstanding use cases submitted, a panel of industry experts proudly selected 20 companies as winners across 11 categories. The diverse range of winners reflects the broad spectrum of industries harnessing the power of Conversational AI to drive innovation and excellence.
You can see the full list of recipients below:
WINNERS | DACH Region
AI Experience Champion:
Tech Innovation Champion:
Schwarz Group
Contact Center Automation Champion:
Allianz Technology
Multi-Agent Champion:
HUGO BOSS
Newcomer Champion:
Nestlé
Most Unique Use Case:
ARAG
Winner Tech Innovation Champion: Schwarz Group (Lidl Kaufland)
WINNERS| INTERNATIONAL REGION
AI Experience Champion:
Adidas
Tech Innovation Champion:
Contact Center Automation Champion:
Multi-Agent Champion:
Newcomer Champion:
Most Unique Use Case:
Winner Newcomer Champion: Virgin Pulse
WINNERS|SPECIAL AWARDS
Individual Contributor:
- DACH - Sarah Haider from Salzburg AG
- International - Candan Tan from Credit Sesame
IT Support Champion:
- DACH - E.ON
- International - UiPath
Voice AI Champion:
- DACH - Mister Spex
- International - Lincare
IoT/Integration Champion:
Partner of the Year:
Winner Personal Contributor: Canadan Tan (Credit Sesame)
The award ceremony brought together industry leaders, innovators, and AI enthusiasts to celebrate the exceptional contributions of these organizations and individuals in shaping the future with outstanding solutions for customer and agent experiences loved by everyone.
Hear what some of the recipients had to say about their award:
Cognigy Awards 2024: IoT Integration Champion - Winner Toyota
Cognigy Awards 2024: IT Support Champion - Winner UiPath
Interested to find out more about what Cognigy's AI Champions have achieved? Read their stories here.
