SVG.svg "Cognigy - conversational ai platform for enterprise"){kind=logo}
.png?width=60&height=60&name=AI%20Copilot%20logo%20(mega%20menu).png)
.png?width=600&height=600&name=Knowledge%20AI%20Feature%20image%20(2).png)
.png?width=29&height=29&name=twitter%20(1).png){kind=small}
San Francisco | Düsseldorf (March 13, 2025) — Cognigy, a global leader in AI-powered customer service solutions, just hosted the Cognigy Awards at its flagship event, Nexus Summit 2025, in Düsseldorf. These awards celebrate the forward-thinking organizations transforming customer service with Cognigy’s AI Agents—driving measurable business outcomes and setting new standards in customer and agent experiences.
With nominations open from October 2024 to January 2025, the awards received an overwhelming global response. Enterprises across industries shared their success stories, demonstrating how Cognigy’s AI Agent Workforce helps them deliver instant, personalized service at scale, while reducing operational costs.
This year’s winners represent a diverse range of sectors, united by a shared vision: leveraging Conversational and Generative AI to deliver next-level customer service that’s faster, smarter, and more human.
Awards & Winners:
AI Experience Champion
- DACH: Carglass, Co-Winning Partner: Ideabay
- USA: Remitly, Co-Winning Partner: FPS Inc
Contact Center Automation Champion
- DACH: DHL Post & Parcel
- USA: Lippert
Multi-Agent Champion
- International: Allianz, Co-Winning Partner: Deloitte
- US & Europe: TechStyleOS
- Nordics: Nuuday
Team members from Allianz & Deloitte accepting the award for Multi-Agent Champion in DACH
AI Efficiency Champion
- DACH: Linde
- International: Adidas
Agent Copilot Champion
- DACH: BOSCH Powertools
- BENELUX: Essent (part of E.ON)
The winners for the Agent Copilot Champion in the DACH region, Bosch Powertools
Agentic AI Champion
- International: Flix
- MENA: Mobily
Newcomer Champion
- DACH: AIDA Cruises
- USA: Circle K
- UKI: Certas Energy, Co-Winning Partner: 8x8
- BENELUX & Nordics: Vattenfall
USA Newcomer Champion winners Circle K
Innovation Champions
- AI Outbound Calling Champion: Santander Consumer Bank
- Voice AI Champion: DATEV
- Most Supportive Use Case: AEGEA, Co-Winning Partner: GBPA - Growtec Group
- Most Unique Use Case: Volkswagen Financial Services, Co-Winning Partner: Foundever
- Most Creative Use Case: Lufthansa Group
- Tech Integration Champion: Schwarz Group
Partner of the Year
- RingCentral
The award ceremony brought together industry leaders, innovators, and AI enthusiasts to celebrate the exceptional contributions of these organizations in shaping the future with outstanding solutions for customer and agent experiences.
For more information on the Cognigy Awards and the Nexus Summit 2025, please visit Cognigy Nexus 2025.
