SVG.svg "Cognigy - conversational ai platform for enterprise"){kind=logo}
.png?width=60&height=60&name=AI%20Copilot%20logo%20(mega%20menu).png)
.png?width=600&height=600&name=Knowledge%20AI%20Feature%20image%20(2).png)
.png?width=29&height=29&name=twitter%20(1).png){kind=small}
SAN FRANCISCO | December 3, 2024 – Cognigy announces its placement in the CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP). Showcasing capabilities in customer contact and CX technology, Cognigy earned a Pioneering status for Real-Time Agent Assist/Copilot.
The CMP Research Prism for Real-Time Agent Assist/Copilot evaluated 10 solution providers, including Cognigy, and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging using analyst analysis, user feedback, and marketplace data across ten investment criteria.
"This recognition highlights Cognigy’s focus on enabling organizations to deliver smarter, faster, and more personalized customer experiences,” said Alan Ranger, VP of Marketing at Cognigy. “At a time when CX leaders need trusted solutions to drive impact, being part of this framework is both an honor and a responsibility we take seriously."
Nicole Kyle, Managing Director of CMP Research, adds, “With the crowded technology landscape, customer contact leaders need a reliable source to guide their technology decisions. CMP Research Prism was created to assess solution providers like Cognigy to equip buyers and influencers of the customer contact and CX technology stack with insights to inform their investments.”
CMP Research Prism is the only marketplace assessment framework built exclusively for customer contact and CX executives. The Prism helps customer contact leaders and CXOs differentiate solution providers in a complex market and make more informed, confident investment decisions that future-proof the CX technology stack. Upcoming technology assessments include customer analytics, chatbot/virtual agents, conversational IVR, and infrastructure for customer portals.
For a full summary, download the CMP Research Prism for Real-Time Agent Assist/Copilot whitepaper: CMP Research Prism for Real-Time Agent Assist and Copilot
