SVG.svg "Cognigy - conversational ai platform for enterprise"){kind=logo}
.png?width=60&height=60&name=AI%20Copilot%20logo%20(mega%20menu).png)
.png?width=600&height=600&name=Knowledge%20AI%20Feature%20image%20(2).png)
.png?width=29&height=29&name=twitter%20(1).png){kind=small}
San Francisco | Düsseldorf | London, April 8, 2025 – Cognigy, the global leader in AI-powered customer service solutions, has been named "Global AI Automation Specialists of the Year" for the fourth consecutive year by Corporate Vision as part of its Future of Better Business Awards.
This continued recognition reinforces Cognigy’s position as the trusted AI partner for the world’s leading enterprises. Cognigy's award-winning solution combines Conversational and Generative AI to deliver Agentic AI: AI Agents that don’t just automate tasks, but understand, reason, act, and collaborate like human service professionals.
The judging panel was impressed by the launch of AI Agents and Agent Copilot earlier in 2024, followed by Agentic AI later in the year. "Cognigy continues to revolutionize customer engagements through its marketing-leading AI automation services," said Judge Osmaan Mahmood. "The [solution] has already achieved positive case studies across different sectors including retail, telecommunications, and travel."
Used by over 1,000 brands including Lufthansa Group, Toyota, Bosch, and Nestlé, Cognigy’s AI Agents operate at scale across voice and digital channels, delivering instant, hyper-personalized service in over 100 languages. With real-time context, built-in memory, and seamless integration into any enterprise ecosystem, they ensure every customer interaction is fast, consistent, and meaningful.
“We’re very proud to receive this recognition for the fourth year in a row,” said Philipp Heltewig, CEO and Co-founder of Cognigy. “It’s a reflection of the transformative results our customers are achieving with Cognigy AI Agents, and the dedication of our team to stay ahead of what enterprise service requires today and in the future.”
Cognigy’s Agentic AI has redefined what’s possible in the enterprise contact center, empowering businesses to close the service gap, boost customer satisfaction, and support human agents with intelligent automation that leads to happy customers with every interaction.
To read the full Global Awards 2024/25 publication, visit this page.
You can see the full list of Cognigy's awards and recognition on our awards page here: https://www.cognigy.com/analyst-recognition-awards
